Duplicate order was processed using the same Paypal Transaction ID

Hi @lalarnz,

Sorry you’ve run into an issue like this, before I try to make any assumptions of what could be going on do you mind sharing your system status.

You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://www.cookiediet.com
Site address (URL): https://www.cookiediet.com
WC Version: 3.7.0
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: ? 4.9.11 - There is a newer version of WordPress available (5.3)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.41-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.7.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 50.06MB
Database Data Size: 35.90MB
Database Index Size: 14.16MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
wp_ghostmonitor_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ia_savedcarts: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_optimizepress_assets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_optimizepress_launchfunnels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_optimizepress_launchfunnels_pages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_optimizepress_layout_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_optimizepress_pb_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_optimizepress_post_layouts: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_optimizepress_predefined_layouts: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_optimizepress_presets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.39MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 4.52MB + Index: 6.03MB + Engine InnoDB
wp_posts: Data: 5.42MB + Index: 0.34MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_scarcitybuilderx: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.52MB + Index: 1.95MB + Engine InnoDB
wp_users: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.20MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsal_metadata: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
wp_wsal_occurrences: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
wp_wsal_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

WP Security Audit Log: by WP White Security – 3.5
CC & BCC for Woocommerce Order Emails: by Dario Curasì – 1.4.1 – Not tested with the active version of WooCommerce
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.2.9
Enhanced E-commerce for Woocommerce store: by Tatvic – 2.2.1
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.3.4
BravoWP's WooCommerce Floating Cart: by BravoWP.com – 1.0.2 – Not tested with the active version of WooCommerce
Geo Redirect: by Ladrower – 3.3.1
InfusedWoo Pro: by Mark Joseph – 3.8.7 – Not tested with the active version of WooCommerce
Insert Headers and Footers: by WPBeginner – 1.4.4
WPBakery Page Builder: by Michael M - WPBakery.com – 5.5.1
Max Mega Menu: by megamenu.com – 2.7.2
OptimizePress: by OptimizePress – 2.5.16
Page Links To: by Mark Jaquith – 3.1.2
PixelYourSite: by PixelYourSite – 7.1.2
Slider Revolution: by ThemePunch – 5.4.5.1
Smart Offers: by StoreApps – 3.5.0 – Not tested with the active version of WooCommerce
Strong Testimonials: by MachoThemes – 2.39.3
WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.3.2
VC Templates Import & Export: by Tomiup – 0.1.5
WooCommerce No Shipping Message: by dangoodman – 1.3.2.2 – Not tested with the active version of WooCommerce
WC - Stop Duplicate Checkouts: by dLavache – 2.2 – Not tested with the active version of WooCommerce
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.1.2
WooCommerce Stripe Gateway: by WooCommerce – 4.2.5
WooCommerce Google Ads Conversion Tracking: by Wolf+B?r Agency – 1.5.5
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.3.2 – Not tested with the active version of WooCommerce
WooCommerce Shipment Tracking: by WooCommerce – 1.6.10 – Not tested with the active version of WooCommerce
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.22 – Not tested with the active version of WooCommerce
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0 – Not tested with the active version of WooCommerce

WooCommerce Tab Manager: by SkyVerge – 1.8.2 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.7.0 – 3.8.0 is available
Wordfence Security: by Wordfence – 7.4.1
Yoast SEO: by Team Yoast – 12.2
WP Mail SMTP: by WPForms – 1.6.2

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #123 - /shop/
Cart: #124 - /cart/
Checkout: #125 - /checkout/
My account: #126 - /my-account/
Terms and conditions: #168 - /terms-and-conditions/

### Theme ###

Name: ozhealthpharma-child
Version: – 0 is available
Author URL: 
Child Theme: ?
Parent Theme Name: Cascade
Parent Theme Version: 2.01
Parent Theme Author URL: https://www.magicdust.com.au
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: ozhealthpharma-child/woocommerce/cart/cart-totals.php
ozhealthpharma-child/woocommerce/cart/cart.php version 3.4.0 is out of date. The core version is 3.7.0
ozhealthpharma-child/woocommerce/cart/cross-sells.php
ozhealthpharma-child/woocommerce/checkout/form-checkout.php version 2.3.0 is out of date. The core version is 3.5.0
ozhealthpharma-child/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0
ozhealthpharma-child/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0
ozhealthpharma-child/woocommerce/emails/email-header.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 133
Oldest: 2019-10-20 22:33:46 -0400
Newest: 2019-11-19 21:07:57 -0500

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –