Duplicate order related emails

  • Resolved mborin

    (@mborin)


    4 years, 5 months ago

    A week ago all of a sudden I started getting duplicate sales and any related automated emails. I can not figure out what is causing this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Hello there,
    Did you make any changes to the site, like updates, new plugins, new theme, etc?

    If so, maybe one of those is causing this issue. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @mborin,

    Since we haven’t heard back from you, I’m going to close out this thread now. Please feel free to open a new one if you’re still having issues.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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