• Resolved amandaa07

    (@amandaa07)


    Hello,

    Recently WooCommerce has been duplicating or even tripling a single order on the back end. I’m seeing the same order with the same price two or three separate times, all within a few minutes of each other. We are using Square and WooCommerce which are both up to date. What could be causing this issue?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi there,

    Thanks for reaching out.

    You mentioned this was a recent issue. From what you’re aware, have you made any changes to the site right around the time this started happening? Anything from a new plugin installation to something as simple as a theme or plugin update?

    Would you mind copying and pasting your System Status Report into this thread so that we can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

    Thanks and looking forward to your reply!

    Thread Starter amandaa07

    (@amandaa07)

    We recently added the Contact Form 7 plugin along with WP Sales Agent.

    Here is the system report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): 
    Site address (URL): 
    WC Version: 5.0.0
    REST API Version: ? 5.0.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.9.0
    Log Directory Writable: ?
    WP Version: ? 5.6.1 - There is a newer version of WordPress available (5.6.2)
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.12
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.45.0
    OpenSSL/1.0.1e
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.9.2
    WC Database Prefix: 
    Total Database Size: 399.03MB
    Database Data Size: 272.22MB
    Database Index Size: 126.81MB
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    WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
    Klaviyo: by Klaviyo
    Inc. – 2.3.6
    
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 7.51.0
    Shoppable Images Lite: by Studio Wombat – 1.1.3
    Phone Orders for WooCommerce (Pro): by AlgolPlus – 3.5.2
    Post SMTP: by Yehuda Hassine – 2.0.20
    Really Simple SSL: by Really Simple Plugins – 4.0.7
    Recently Registered: by Mika Epstein – 3.4.3
    Slider Revolution: by ThemePunch – 6.2.23
    Sales Pop: by Beeketing – 1.4.18
    Simple History: by P?r Thernstr?m – 2.38.0
    Ultimate Category Excluder: by Marios Alexandrou – 1.5
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.47
    
    User Role Editor Pro: by Vladimir Garagulia – 4.54.1
    User Switching: by John Blackbourn & contributors – 1.5.6
    Accessibility by UserWay: by UserWay.org – 2.0
    Vafpress Post Formats UI: by vafpress – 1.5
    Woocommerce Partial Shipment: by Vikram S – 2.3
    WPC Frequently Bought Together for WooCommerce: by WPClever.net – 3.4.2
    Woocomerce Brands Pro: by Proword – 4.4.5
    WooCommerce Country Restrictions - Advanced Pro: by WP Super Admins – 1.12.0
    Woocommerce Custom Filter Widget: by emptyopssphere – 0.0.10
    Woo Discount Rules PRO 2.0: by Flycart – 2.3.4
    Woo Discount Rules: by Flycart – 2.3.4
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.8
    WPC Smart Compare for WooCommerce: by WPClever.net – 3.3.2
    Woocommerce Variations Table - Grid: by Spyros Vlachopoulos – 1.3.10
    WooCommerce Advanced Bulk Edit: by George Iron – 4.6.2.3
    WooCommerce Advanced Notifications: by WooCommerce – 1.2.29
    WooCommerce B2B Sales Agents: by Code4Life – 1.0.5
    WooCommerce Brands: by WooCommerce – 1.6.24
    WooCommerce Bulk Stock Management: by WooCommerce – 2.2.31
    WooCommerce Google Analytics Pro: by SkyVerge – 1.8.7
    WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.1
    WooCommerce Product Bundles: by SomewhereWarm – 6.5.1
    WooCommerce Shipping & Tax: by Automattic – 1.25.7
    WooCommerce Shipment Tracking: by WooCommerce – 1.6.26
    WooCommerce FedEx Shipping: by WooCommerce – 3.4.33
    WooCommerce Stamps.com API integration: by WooCommerce – 1.3.13
    WooCommerce USPS Shipping: by WooCommerce – 4.4.49
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.40
    WooCommerce Square: by WooCommerce – 2.3.4
    WooCommerce Xero Integration: by WooCommerce – 1.7.35
    WooCommerce: by Automattic – 5.0.0
    Wordfence Security: by Wordfence – 7.4.14
    Yoast SEO: by Team Yoast – 15.7
    WP Notification Bars: by MyThemeShop – 1.0.5
    WP Popups Lite: by timersys – 2.1.3
    WPForms Form Templates Pack: by WPForms – 1.0.1
    WPForms User Registration: by WPForms – 1.2.0
    WPForms: by WPForms – 1.5.6.1
    YITH WooCommerce Wishlist: by YITH – 3.0.18
    
    ### Inactive Plugins (17) ###
    
    Akismet Anti-Spam: by Automattic – 4.1.8
    Autoptimize: by Frank Goossens (futtta) – 2.8.1
    CoBlocks: by GoDaddy – 2.7.2
    Contact Form 7: by Takayuki Miyoshi – 5.4
    Force Regenerate Thumbnails: by Pedro Elsner – 2.0.6
    Gravity Forms: by Gravity Forms – 2.4.20
    Jetpack CRM: by Automattic – 4.0.11
    Leverage Browser Caching: by Rinku Yadav – 2.1
    Phone Orders for WooCommerce: by AlgolPlus – 3.5.2
    Product CSV Import Export (BASIC): by WebToffee – 1.8.8
    Real Thumbnail Generator (Free): by devowl.io – 2.4.12
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.25
    Webcraftic Robin image optimizer: by Webcraftic <[email protected]> – 1.5.0
    WooCommerce Additional Variation Images: by WooCommerce – 1.7.25
    WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.12.0
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.6
    
    WP Super Cache: by Automattic – 1.7.1
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (2) ###
    
    Health Check Troubleshooting Mode: by  – 1.7.2
    System Plugin: by  – 4.1.4
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: booking (booking)
    bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4037 - /shop/
    Cart: #5 - /cart/
    Checkout: #4038 - /checkout/
    My account: #4039 - /my-account/
    Terms and conditions: #8834 - /disclaimers/
    
    ### Theme ###
    
    Name: Amely
    Version: 2.6.2
    Author URL: https://thememove.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: amely/woocommerce/archive-product.php
    amely/woocommerce/cart/cart-item-data.php
    amely/woocommerce/cart/cart.php
    amely/woocommerce/cart/cross-sells.php
    amely/woocommerce/cart/mini-cart.php
    amely/woocommerce/content-product.php
    amely/woocommerce/content-single-product.php
    amely/woocommerce/content-widget-product.php
    amely/woocommerce/loop/add-to-cart.php
    amely/woocommerce/loop/loop-end.php
    amely/woocommerce/loop/loop-start.php
    amely/woocommerce/loop/orderby.php
    amely/woocommerce/loop/pagination.php
    amely/woocommerce/loop/rating.php
    amely/woocommerce/loop/result-count.php
    amely/woocommerce/loop/sale-flash.php
    amely/woocommerce/myaccount/form-login.php
    amely/woocommerce/single-product/meta.php
    amely/woocommerce/single-product/product-image.php
    amely/woocommerce/single-product/product-thumbnails.php
    amely/woocommerce/single-product/rating.php
    amely/woocommerce/single-product/related.php
    amely/woocommerce/single-product/sale-flash.php
    amely/woocommerce/single-product/share.php
    amely/woocommerce/single-product/tabs/tabs.php
    amely/woocommerce/single-product/title.php
    amely/woocommerce/single-product/up-sells.php
    amely/woocommerce/single-product-reviews.php
    amely/woocommerce/single-product.php
    amely/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### Product Bundles ###
    
    Database Version: 6.5.1
    Loopback Test: ?
    Template Overrides: –
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: ?
    Debug Mode: Off
    
    ### Action Scheduler ###
    
    Complete: 19,440
    Oldest: 2021-01-24 10:31:46 -0600
    Newest: 2021-02-24 10:27:46 -0600
    
    Failed: 111
    Oldest: 2020-01-07 11:47:51 -0600
    Newest: 2020-06-15 12:53:58 -0500
    
    Pending: 1
    Oldest: 2021-02-25 11:26:51 -0600
    Newest: 2021-02-25 11:26:51 -0600
    
    
    Phenotype_X

    (@phenotype_x)

    Did you get a solution to this amandaa007? We have started seeing this issue in the last few weeks after updating to Woocommerce 5.

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