Duplicate order emails with 3.0

  • Resolved Jeff Williams

    (@jeff-williams)


    7 years, 7 months ago

    Hello Mike & Co. – we’re seeing multiple emails being sent out with new orders after the 3.0 update, 6+ per order, one had over a dozen. How can we resolve this?

    While we’re at it, the order information that was removed from the dashboard to improve performance is necessary for our business. Is there a way to reintroduce it on a site that needs that info?

    Site link: https://autumnlanepaperie.com

    -Jeff

    
### WordPress Environment ###

Home URL: https://autumnlanepaperie.com
Site URL: https://autumnlanepaperie.com
WC Version: 3.0.0
Log Directory Writable: ?
WP Version: 4.7.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.27
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### Database ###

WC Database Version: 3.0.0
WC Database Prefix: wp_
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
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woocommerce_shipping_zones: ?
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### Settings ###

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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
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### WC Pages ###

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### Theme ###

Name: Autumn Lane Paperie
Version: 1.0
Author URL: https://autumnlanepaperie.com/
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Overrides: alptheme/woocommerce/emails/admin-new-order.php
alptheme/woocommerce/emails/customer-processing-order.php
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    https://href.li/?https://ideas.woocommerce.com/forums/133476-woocommerce/suggestions/18832222-dynamically-display-order-content-on-orders-page

    As for emails, add some info here so we can track in one place https://github.com/woocommerce/woocommerce/issues/13963

    Thanks

    Thread Starter Jeff Williams

    (@jeff-williams)

    Thanks for the reply Mike, I take it the additional info is a non-starter at this point. I’m not sure that I have anything to add to the Git for duplicate emails other than “me too” & that’s probably not that helpful.

    Thread Starter Jeff Williams

    (@jeff-williams)

    Mike, to beat the dead horse a bit on the order info, we integrated Pushover for our team this year, which was a godsend. Unfortunately, now we’re seeing blank data in there because of it. Our order notifications on Pushover are hit or miss now, much worse than previously, & there’s never any information on what was ordered, just the amount. Is this something that would be fixed if the “enhancement” that we’re voting on in the ideas to improve/restore woo functionality is implemented?

    I would be “very” interested to the solution about duplicate E-mail order notifications.
    NONE of the settings have been changed in the E-mail sections of WooCommerce. Yet, prior to the update from WC yesterday (06/29/2017), WC has been sending duplicate order confirmations to admin.
    The duplication began just a couple of weeks ago and I could find no cause. I’ve reviewed the way the E-mail accounts are set up, and even seen the action in the cPanel for the last order which sent 2 E-mail confirmations at the exact same moment.
    Has there been any movement on a resolve?

Viewing 4 replies - 1 through 4 (of 4 total)
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