Duplicate Order but different Invoice # when payment made via PayPal

Hi @stylishdragon

Thanks for your question.

I have been randomly getting duplicate orders that have the same PayPal token. WooCommerce will create a new invoice number but it will be a single PayPal payment. I’m not sure how to change this, I tried to change the IPN access but one of the page links seems to not be working. This has already cost me money as I sent 2 orders to someone that only paid for one and I refunded another person when I thought she accidentally placed a double order – she still received the product she ordered. What do I need to do to fix this?

That’s really odd!

According to my experience this is sometimes related to fatal error, conflict, etc.

Could you please make a backup of your website and then ensure that you update all the plugins?

Once that’s done, please turn on PayPal sandbox/testing mode and make a test payment and see if there is still duplicated order issue.

Let me know how it goes!

Hi @stylishdragon,

We’ve not heard back from you in a while, so we’re checking if you were able to try the above test and if anything came up.

Kindly keep us posted on this.
Thanks.

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.