Duplicate order
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I have had several customers place duplicate orders with this plugin, recently. They told me that they had to enter in the order several times before the order achieved success.
One customer had downloadable items and should have been taken back to the site after her order went through and that only happened after multiple tries
The page I need help with: [log in to see the link]
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Hi there!
Did this happen on every order, or just some of them?
Do you know what error the customer got at checkout that made them try again?
Did you happen to have debug log turned on when this customer had this error?
Please let us know, also could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
This happened on 3 orders. I tried duplicating the problem after the first order, with a credit card and could not replicate it. Since then, I have gotten orders without an issue. But then 2 more customers with duplicate orders came through. And I have since turned it off
I do not have debug checked.
Here is the report after I reactivated the plugin
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The 1st customer said that she placed the order and was notified that the items were out of stock while still on the screen. She removed some items and tried again, and received the same message. This occurred several times.
The other two customers just said they did not receive and acknowledgment back and kept clicking the button.
I tried this to replicate it, and did not get the multiple orders.
Hi, @msmeowy!
Thank you for that System Status Report. From that, I see that the PHP Time Limit is at a rather low 30. Could you please check with your host about increasing that, perhaps to 300?
Can you also please clarify for us, were all orders (original and duplicate) marked as paid? Also, did you receive duplicate payments in your PayPal dashboard?
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