• Resolved msmeowy

    (@msmeowy)


    I have had several customers place duplicate orders with this plugin, recently. They told me that they had to enter in the order several times before the order achieved success.

    One customer had downloadable items and should have been taken back to the site after her order went through and that only happened after multiple tries

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    Did this happen on every order, or just some of them?

    Do you know what error the customer got at checkout that made them try again?

    Did you happen to have debug log turned on when this customer had this error?

    Please let us know, also could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter msmeowy

    (@msmeowy)

    This happened on 3 orders. I tried duplicating the problem after the first order, with a credit card and could not replicate it. Since then, I have gotten orders without an issue. But then 2 more customers with duplicate orders came through. And I have since turned it off

    I do not have debug checked.

    Here is the report after I reactivated the plugin

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://thecatspajamasrs.com/TCP
    Site address (URL): https://thecatspajamasrs.com/TCP
    WC Version: 5.2.2
    REST API Version: ? 5.2.2
    WC Blocks Version: ? 4.7.2
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 2.1.5
    Log Directory Writable: ?
    WP Version: 5.7.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.27
    PHP Post Max Size: 512 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 6200
    cURL Version: 7.74.0
    OpenSSL/1.1.1j
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.37-MariaDB-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.2.2
    WC Database Prefix: wp_
    Total Database Size: 826.36MB
    Database Data Size: 722.83MB
    Database Index Size: 103.53MB
    wp_woocommerce_sessions: Data: 6.04MB + Index: 0.17MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 1.23MB + Index: 1.09MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 1.87MB + Index: 1.03MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 26.74MB + Index: 10.79MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.81MB + Index: 0.58MB + Engine MyISAM
    wp_ac_abandoned_cart_history: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_ac_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_sent_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_atum_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_atum_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_atum_product_data: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_commentmeta: Data: 0.78MB + Index: 0.56MB + Engine MyISAM
    wp_comments: Data: 7.17MB + Index: 2.61MB + Engine MyISAM
    wp_fca_eoi_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_fca_eoi_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_illi: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_illi_Parties: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_illi_Submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 570.82MB + Index: 54.81MB + Engine MyISAM
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    wp_pinwheel_slider_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_postmeta: Data: 40.17MB + Index: 12.72MB + Engine MyISAM
    wp_posts: Data: 11.03MB + Index: 1.26MB + Engine MyISAM
    wp_revslider_css: Data: 0.10MB + Index: 0.01MB + Engine MyISAM
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    wp_revslider_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_sliders: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
    wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine MyISAM
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    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
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    wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wp_wc_order_coupon_lookup: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.92MB + Index: 0.78MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.08MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_affiliates_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_impressions: Data: 21.43MB + Index: 2.48MB + Engine MyISAM
    wp_wpam_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_paypal_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_tracking_tokens: Data: 5.44MB + Index: 1.03MB + Engine MyISAM
    wp_wpam_tracking_tokens_purchase_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_wpb2d_processed_dbtables: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wps_countries: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_wps_dlinks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_feusers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_feusers_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_gift_cards_cart: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_inventory: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_log_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_personalize: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_wps_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_vouchers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wps_wishlist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_yith_wcwl: Data: 0.10MB + Index: 0.08MB + Engine MyISAM
    wp_yith_wcwl_lists: Data: 0.03MB + Index: 0.10MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    3d-flip-book: 1
    attachment: 7322
    bl_faq: 1
    create-portfolio: 2
    es_template: 2
    ign_voucher: 2
    jetpack_migration: 2
    jp_img_sitemap: 3
    jp_img_sitemap_index: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    ml-slide: 42
    ml-slider: 8
    nav_menu_item: 104
    october2013: 1
    page: 160
    portfolio: 1
    post: 761
    product: 692
    product_variation: 16
    revision: 5
    shop_coupon: 597
    shop_order: 6504
    shop_order_refund: 140
    sidebar: 3
    slidervilla: 13
    sp_wps_shortcodes: 1
    sp_wpsp_shortcodes: 2
    videos: 2
    vtprd-rule: 3
    vtwpr-rule: 2
    wcct_countdown: 12
    wooframework: 4
    wpa_expense_type: 14
    wpa_sales_meta: 5
    wpa_transaction_meta: 3
    yith_price_rule: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (31) ###
    
    WP Affiliate Manager: by wp.insider
    wpaffiliatemgr – 2.8.3
    
    FiboSearch - AJAX Search for WooCommerce: by Damian Góra – 1.10.0
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    Easy WP SMTP: by wpecommerce
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    Theme My Login: by Theme My Login – 7.1.3
    WP Canvas - Portfolio: by Chris Baldelomar – 1.3
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    Shortcodes by Angie Makes: by Chris Baldelomar – 3.46
    WPC Product Bundles for WooCommerce (Premium): by WPClever – 5.5.3
    Product Slider Pro for WooCommerce: by ShapedPlugin – 2.5.10
    WooCommerce Extended Coupon Features PRO: by Soft79 – 3.2.7
    WooCommerce Cost of Goods: by SkyVerge – 2.10.0
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
    WooCommerce - ShipStation Integration: by WooCommerce – 4.1.42
    WooCommerce Table Rate Shipping: by WooCommerce – 3.0.30
    WooCommerce: by Automattic – 5.2.2
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    Self Hosted Updates by Angie Makes: by Chris Baldelomar – 1.4
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    YITH WooCommerce Wishlist: by YITH – 3.0.21
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    ### Inactive Plugins (9) ###
    
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    Heartbeat Control by WP Rocket: by WP Rocket – 2.0
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    YITH WooCommerce Zoom Magnifier: by YITH – 1.3.25
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
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    variable (variable)
    woosb (woosb)
    
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    outofstock (outofstock)
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    rated-4 (rated-4)
    rated-5 (rated-5)
    
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    Cart: #13127 - /cart/
    Checkout: #5255 - /checkout/
    My account: #5261 - /my-account/
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    Overrides: marykate-premium/woocommerce/single-product/product-thumbnails.php
    
    ### Action Scheduler ###
    
    Complete: 5,040
    Oldest: 2021-03-27 12:07:24 -0700
    Newest: 2021-04-27 11:49:33 -0700
    
    Failed: 7
    Oldest: –
    Newest: –
    
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    Oldest: 2021-04-27 11:57:34 -0700
    Newest: 2021-04-28 15:49:58 -0700
    
    ### Status report information ###
    
    Generated at: 2021-04-27 11:53:31 -07:00
    
    Thread Starter msmeowy

    (@msmeowy)

    The 1st customer said that she placed the order and was notified that the items were out of stock while still on the screen. She removed some items and tried again, and received the same message. This occurred several times.

    The other two customers just said they did not receive and acknowledgment back and kept clicking the button.

    I tried this to replicate it, and did not get the multiple orders.

    Hi, @msmeowy!

    Thank you for that System Status Report. From that, I see that the PHP Time Limit is at a rather low 30. Could you please check with your host about increasing that, perhaps to 300?

    Can you also please clarify for us, were all orders (original and duplicate) marked as paid? Also, did you receive duplicate payments in your PayPal dashboard?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Duplicate order’ is closed to new replies.