Duplicate order

Hi there!

Did this happen on every order, or just some of them?

Do you know what error the customer got at checkout that made them try again?

Did you happen to have debug log turned on when this customer had this error?

Please let us know, also could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

This happened on 3 orders. I tried duplicating the problem after the first order, with a credit card and could not replicate it. Since then, I have gotten orders without an issue. But then 2 more customers with duplicate orders came through. And I have since turned it off

I do not have debug checked.

Here is the report after I reactivated the plugin

### WordPress Environment ###

WordPress address (URL): https://thecatspajamasrs.com/TCP
Site address (URL): https://thecatspajamasrs.com/TCP
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 512 MB
PHP Time Limit: 30
PHP Max Input Vars: 6200
cURL Version: 7.74.0
OpenSSL/1.1.1j

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.37-MariaDB-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wp_
Total Database Size: 826.36MB
Database Data Size: 722.83MB
Database Index Size: 103.53MB
wp_woocommerce_sessions: Data: 6.04MB + Index: 0.17MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 1.23MB + Index: 1.09MB + Engine MyISAM
wp_woocommerce_order_items: Data: 1.87MB + Index: 1.03MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 26.74MB + Index: 10.79MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 1.83MB + Index: 0.39MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.81MB + Index: 0.58MB + Engine MyISAM
wp_ac_abandoned_cart_history: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_ac_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ac_sent_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_atum_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_atum_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_atum_product_data: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_commentmeta: Data: 0.78MB + Index: 0.56MB + Engine MyISAM
wp_comments: Data: 7.17MB + Index: 2.61MB + Engine MyISAM
wp_fca_eoi_activity: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_fca_eoi_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_illi: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_illi_Parties: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_illi_Submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_layerslider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 570.82MB + Index: 54.81MB + Engine MyISAM
wp_pinwheel_slider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pinwheel_slider_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pinwheel_slider_postmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_postmeta: Data: 40.17MB + Index: 12.72MB + Engine MyISAM
wp_posts: Data: 11.03MB + Index: 1.26MB + Engine MyISAM
wp_revslider_css: Data: 0.10MB + Index: 0.01MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_rsssl_csp_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_taxjar_record_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.09MB + Index: 0.08MB + Engine MyISAM
wp_terms: Data: 0.04MB + Index: 0.10MB + Engine MyISAM
wp_term_relationships: Data: 0.17MB + Index: 0.31MB + Engine MyISAM
wp_term_taxonomy: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 19.68MB + Index: 10.02MB + Engine MyISAM
wp_users: Data: 2.25MB + Index: 1.82MB + Engine MyISAM
wp_vtprd_lifetime_limits_purchaser: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vtprd_lifetime_limits_purchaser_logid_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_vtprd_lifetime_limits_purchaser_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.13MB + Index: 0.08MB + Engine MyISAM
wp_wc_download_log: Data: 0.21MB + Index: 0.19MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.92MB + Index: 0.78MB + Engine MyISAM
wp_wc_order_stats: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.08MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_affiliates_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_impressions: Data: 21.43MB + Index: 2.48MB + Engine MyISAM
wp_wpam_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_paypal_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_tracking_tokens: Data: 5.44MB + Index: 1.03MB + Engine MyISAM
wp_wpam_tracking_tokens_purchase_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wpb2d_processed_dbtables: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wps_countries: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wps_dlinks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_feusers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_feusers_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_gift_cards_cart: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_inventory: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_log_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_personalize: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_shopping_cart: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_shopping_cart_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_vouchers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wps_wishlist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wt_abandonment_coupon: Data: 0.13MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.10MB + Index: 0.08MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.03MB + Index: 0.10MB + Engine MyISAM

### Post Type Counts ###

3d-flip-book: 1
attachment: 7322
bl_faq: 1
create-portfolio: 2
es_template: 2
ign_voucher: 2
jetpack_migration: 2
jp_img_sitemap: 3
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
ml-slide: 42
ml-slider: 8
nav_menu_item: 104
october2013: 1
page: 160
portfolio: 1
post: 761
product: 692
product_variation: 16
revision: 5
shop_coupon: 597
shop_order: 6504
shop_order_refund: 140
sidebar: 3
slidervilla: 13
sp_wps_shortcodes: 1
sp_wpsp_shortcodes: 2
videos: 2
vtprd-rule: 3
vtwpr-rule: 2
wcct_countdown: 12
wooframework: 4
wpa_expense_type: 14
wpa_sales_meta: 5
wpa_transaction_meta: 3
yith_price_rule: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.8.3

FiboSearch - AJAX Search for WooCommerce: by Damian Góra – 1.10.0
Classic Editor: by WordPress Contributors – 1.6
Decorator - WooCommerce Email Customizer: by WebToffee – 1.1.0
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.6

Facebook for WooCommerce: by Facebook – 2.4.0
Insert Headers and Footers: by WPBeginner – 1.6.0
MetaSlider Schedule Slides: by MetaSlider – 1.0.5
MetaSlider: by MetaSlider – 3.20.3
Really Simple SSL pro: by Really Simple Plugins – 4.1.8
Really Simple SSL: by Really Simple Plugins – 4.0.14
Theme My Login: by Theme My Login – 7.1.3
WP Canvas - Portfolio: by Chris Baldelomar – 1.3
Galleries by Angie Makes: by Chris Baldelomar – 1.67
Shortcodes by Angie Makes: by Chris Baldelomar – 3.46
WPC Product Bundles for WooCommerce (Premium): by WPClever – 5.5.3
Product Slider Pro for WooCommerce: by ShapedPlugin – 2.5.10
WooCommerce Extended Coupon Features PRO: by Soft79 – 3.2.7
WooCommerce Cost of Goods: by SkyVerge – 2.10.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.42
WooCommerce Table Rate Shipping: by WooCommerce – 3.0.30
WooCommerce: by Automattic – 5.2.2
WP Gallery Custom Links: by johnogg – 1.12
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.8

Insert Code by Angie Makes: by Chris Baldelomar – 1.2
Self Hosted Updates by Angie Makes: by Chris Baldelomar – 1.4
WP Stagecoach: by WP Stagecoach – 1.4.22
Smart Coupons for WooCommerce  Pro: by WebToffee – 1.3.2
YITH WooCommerce Wishlist: by YITH – 3.0.21
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.2

### Inactive Plugins (9) ###

Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.2
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Smart Coupons for WooCommerce: by WebToffee – 1.2.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.53

WooCommerce Admin: by WooCommerce – 2.2.1
WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.7
YITH WooCommerce Zoom Magnifier: by YITH – 1.3.25

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #6686 - /by-category/
Cart: #13127 - /cart/
Checkout: #5255 - /checkout/
My account: #5261 - /my-account/
Terms and conditions: #2 - /faq-2/sample-page/

### Theme ###

Name: Mary Kate - Premium
Version: 2.89.1
Author URL: https://angiemakes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: marykate-premium/woocommerce/single-product/product-thumbnails.php

### Action Scheduler ###

Complete: 5,040
Oldest: 2021-03-27 12:07:24 -0700
Newest: 2021-04-27 11:49:33 -0700

Failed: 7
Oldest: –
Newest: –

Pending: 6
Oldest: 2021-04-27 11:57:34 -0700
Newest: 2021-04-28 15:49:58 -0700

### Status report information ###

Generated at: 2021-04-27 11:53:31 -07:00

The 1st customer said that she placed the order and was notified that the items were out of stock while still on the screen. She removed some items and tried again, and received the same message. This occurred several times.

The other two customers just said they did not receive and acknowledgment back and kept clicking the button.

I tried this to replicate it, and did not get the multiple orders.

Hi, @msmeowy!

Thank you for that System Status Report. From that, I see that the PHP Time Limit is at a rather low 30. Could you please check with your host about increasing that, perhaps to 300?

Can you also please clarify for us, were all orders (original and duplicate) marked as paid? Also, did you receive duplicate payments in your PayPal dashboard?