Duplicate Order

Hi @kleirk

Upon checkout the clients receive a prompt that says the order hasn’t been processed, so they will process another transaction. But then they will end up having two orders.

From what I understand, you’re encountering a problem where your customers are getting a message that their order hasn’t been processed. This seems to be causing them to process their transaction again, leading to duplicate orders. I can imagine how perplexing and annoying this must be for both you and your customers.

Let’s try to fix this together! Here are some steps you can take:

1. Update your plugins: Keeping all your plugins, particularly WooCommerce and your payment gateway plugin, up to date can help avoid unexpected problems.
2. Review your Payment Gateway Settings: The root of the problem could be in the payment gateway. Please double-check that your payment gateway setup is correct and working as it should.
3. Test your payment gateway: The payment gateway could be the issue. Experiment with different payment methods and see if the problem continues.
4. Disable Plugins: Sometimes, different plugins on your website might conflict with each other. Try turning off all plugins except WooCommerce and see if the problem persists. If it doesn’t, turn the plugins back on one by one to find the culprit.
5. Switch to a Default Theme: To rule out any theme-related issues, switch to a default WordPress theme like Storefront and check if the endpoints are working. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.

If you’ve tried these solutions and the problem is still there, we’ll need some more details. Does this happen with all payment methods or only certain ones? Do you or your customers see any error messages?

Sharing your site’s System Status report will also help us understand your site’s setup and identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

If there are any fatal error logs, please share those as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.