• Hallo Tomi,

    we have the problem that all the transactions are duplicate in GA (we don’t use other tracking plugins or codes).
    Then I have read in this support that it can help if I disable the box ?do not flag orders as being tracked“, so I unchecked this box. But now none transactions appear in GA.
    Do you have any idea why it is so or how can I fix it?

    Best regards

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter alinailjasov

    (@alinailjasov)

    And this happens always even if the thankyou page isn’t loaded twice.
    I found also that we use the Plugin PixelYourSite for facebook conversions, but I disabled all the boxes regarding Google Analytics in the Plugin.

    Thread Starter alinailjasov

    (@alinailjasov)

    I have two Tags, one for Adwords Conversions and one for Analytics Transactions. And if somebody buys a product both of them will be fired, even if the user didn’t come from Paid Search. How can this happen, do I have to set some extra setting?

    Plugin Author Thomas Geiger

    (@duracelltomi)

    Hi,

    I checked your site: you have enabled both the classic and enhanced ecommmerce. Which one would you like to use?

    I can see that for example the gtm4wp.addProductToCartEEC GTM event fires correctly but I do not see that a GA event is fired upon this GTM event. This indicates a misconfigured GTM setup.

    I placed a test order: #20447
    I can see that the corresponding ecommerce data is shown in the data layer:

    ecommerce: {
    		currencyCode: "EUR",
    		purchase: {
    			actionField: {
    				id: "20447",
    				affiliation: "",
    				revenue: 17.979999999999997,
    				tax: "3.42",
    				shipping: "1.26",
    				coupon: ""
    			},
    			products: [
    				{
    					id: "JTG-001",
    					name: "Armband - Buchstaben",
    					sku: "JTG-001",
    					category: "Armb?nder",
    					price: 16.72,
    					currency: "EUR",
    					stocklevel: null,
    					quantity: 1
    				}
    			]
    		}
    	},

    I can also see that the transaction data is present in the GA hit:

    {
    	v: "1",
    	_v: "j73",
    	aip: "1",
    	a: "513087644",
    	t: "pageview",
    	cu: "EUR",
    	_s: "1",
    	dl: "https://www.jewelstogo.de/kasse/order-received/20447/?key=xxxxxxxx",
    	ul: "en-us",
    	de: "UTF-8",
    	dt: "Kasse ? Jewels to go",
    	sd: "24-bit",
    	sr: "1536x864",
    	vp: "1794x369",
    	je: "0",
    	_u: "SCCAAEAL~",
    	jid: "547360109",
    	gjid: "754767909",
    	cid: "88888888.88888888",
    	tid: "UA-68325338-3",
    	_gid: "88888888.88888888",
    	_r: "1",
    	gtm: "xxxxxxxxx",
    	ti: "20447",
    	ta: "",
    	tr: "17.979999999999997",
    	tt: "3.42",
    	ts: "1.26",
    	tcc: "",
    	pa: "purchase",
    	pr1id: "JTG-001",
    	pr1nm: "Armband - Buchstaben",
    	pr1ca: "Armb?nder",
    	pr1pr: "16.72",
    	pr1qt: "1",
    	z: "547470233",
    	statusCode: 302
    }

    You have many 3rd party card provider as a payment option: please make sure that for all cases the auto return option is set:
    https://www.paypal.com/us/smarthelp/article/how-do-i-use-paypal’s-auto-return-feature-to-redirect-customers-back-to-my-website-faq3651

    I do not know how to set this up with your other gateways but it is mandatory that the user visits your order received page so that the corresponding transaction tracking can fire.

    When I reload the order received page I was on after placing the order, transaction data is correctly hidden and the GA hit does not include any transaction data.

    Could you please check how many times order #20447 is present in your GA reports?

    Thread Starter alinailjasov

    (@alinailjasov)

    Hi,
    1. so that’s mean I should only check classic ecommerce or enhanced ecommerce in the plugin right?
    2. All providers has the autoreturn function activated.
    3. I use “custom event = gtm4wp.orderCompletedEEC” as the trigger and not the Thankyou Page.
    4. Right now I see only one transaction of your order as I paused the Analytics Transaction Tag in GTM. I don’t know why but the Adwords Conversion Tracking sends also the Transactions to GA, even if the user didn’t come from Paid Search.

    Now I will activate both Tags again and then you can make another test order to check, ok?

    Plugin Author Thomas Geiger

    (@duracelltomi)

    1. you may use both but for a single GA property, you should setup GTM to pick up only either the classic value or the enhanced values, not both
    2. that is great
    3. if you have enabled the enhanced ecommerce option in your pageview tag, this should be enough to track transactions. gtm4wp.orderCompletedEEC is there only for legacy reasons
    4. Google Ads tags will always send every data but will only attribute conversions to your campaigns for users with paid source
    4.1 I usually advise to rather import GA transactions into Google Ads as conversion than using a separate Google Ads conversion tag

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Duplicate or none Transactions’ is closed to new replies.