Duplicate Notifications

Hi @mriostamez,
Thanks for your message.

Are you using a theme or plugin to create your knowledgebase articles? How are they being posted – via the front or back end?

Thanks,
Jack

Hi @voltronik!
Yes, I’m using the WP Knowledgebase plugin.
And the articles are being posted in the back-end.

Thank you so much for your help!

Hi @mriostamez,
Thanks.

Are you able to test with a standard post or page and tell me if you’re receiving duplicate notifications then too?

Thanks,
Jack

One of my sites is having the same issue over the past week or so.
One of the admins (no idea only one) is getting about 15 emails every time a post is published.
I just installed the Email Log plugin to see what it shows next time something is published. I can let you know what it says here just in case it helps.

@voltronik, on Pages I receive a single email, not duplicates.

PLUGIN SETTINGS

Note: This also includes all your articles and CANNOT be undone.

• This reply was modified 6 years, 10 months ago by mriostamez.

Hi @mriostamez,
I’m fairly sure this is an issue with WP Knowledgebase but as a test, please can you see this support article? I know you’re adding via the WP Admin as opposed to a front-end form but it’s worth a shot. If you get 4 notifications instead of your current 2 notifications, I’d suggest getting in touch with the plugin author to see if they can help.

Thanks,
Jack

I added the code and still getting double emails.

Path: /wordpressDir/wp-content/themes/myTheme/functions.php

Anything else I should try?

By the way, thank you again!

Hi @mriostamez,
Thanks for trying.

Nothing else to try at the moment – I’d be interested to see what the WP Knowledgebase author comes back with as to why it might be triggering two notifications. Hopefully they’ll be able to shed some light on this.

Thanks,
Jack

Sure, the link is here.

Should I remove the entry (add_filter( 'bnfw_trigger_insert_post', '__return_true' );
I did earlier?

Hi @mriostamez,
Yes, please remove the code that you added as per the post above as it doesn’t work.

Please keep me posted about what the plugin author says.

Thanks,
Jack

Thanks @voltronik!
No answer yet, what changed late yesterday is that now users receive duplicate email for all types of content (Posts, Pages, and KB Articles).

I disabled and removed the plugin last night, I’ll be reinstalling this morning.

I’ll post here if problem persists.

Hi @mriostamez,
That’s odd.

I wonder if it’s another plugin that’s causing the issue if it’s happening to multiple post type.
If possible can you make your way through this document and let me know how you get on?

Thanks,
Jack

Update: after reinstalling, same problem, all emails are duplicated.

All other WordPress notifications such as New User, Password Updated, etc. are fine. Just email coming from bnfw.

Great troubleshooting document @voltronik!

Using it, I think I found the source of the issue. The problem is related to a SiteOrigin plugin.

I have 3 installed:
– Page Builder
– SiteOrigin CSS
– SiteOrigin Widgets Bundle

I rely heavily on these plugins for editing, any help to avoid these duplicated email is greatly appreciated.

Hi @mriostamez,
Glad you managed to find the cause of the issue.

Have you contacted Site Origin to see if they can shed any light on this? I suspect they’re hooking into the post status transition when a post is published / updated / etc. somehow and this is causing the issue.

Thanks,
Jack