Duplicate/multiple items in cart on checkout

Hi there @kattouf ??

Thanks for reaching out! I understand how frustrating that can be.

In order to investigate further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.?

Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve copied each, you can either paste them in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

Looking forward to hearing from you!

Hello,

Here is the report, everything is up to date.
report: https://pastebin.com/JzpwQkbt
errors (but i doubt related): https://pastebin.com/S7NmXp5c

Todays customers: “trying to order but your site is being wacky. It’s adding stuff to my cart that I didn’t choose”
“I only wanted 1 combo. I deleted the others and only showed 1 combo and then when went thru had 2 combo and another one.”

It seems to happens at final stage, almost at Payment, they see 1 item but get charged for multiple.

I was not able to replicate it

Today i cleared Transient cache and user sessions.

thanks!

/J

Hi @kattouf

Thanks for sending the System Status Report.

I checked your site, however, I was not able to reproduce the issue on my end. I added one 4-in-1 Combo Pack to my cart, proceeded with guest checkout and still, it is the only item on my cart as seen here:

Image Link: https://snipboard.io/xjpwaH.jpg

Were you able to replicate the scenario on your end so that we could confirm if the additional orders happen during payment?

Meanwhile, this kind of problem is usually caused by a conflict with your theme or with another plugin present on your site. Can you please try to perform a full conflict test and see if that works?

https://woocommerce.com/document/how-to-test-for-conflicts/

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Let us know how it goes!

Hello,

I am not able to replicate this either, but its a daily occurrence

It seems to happen after payment. We use Skyverge Authorizenet plugin

Here is a user today”
When I ordered on the phone the cart showed what I asked for. 1 box with XXXXX. After I checked out, the confirmation came through as 2 boxes of YYYYYY I didn’t ask for. ”

It’s a live site with 600 order per day, i can’t turn anything off.

We had three ‘wrong’ product emails today.

I know the troubleshooting procedure but i’m stuck with this now

At wpengine i excluded these from cache already:

arg: product=
path: ^/my-account/?
path: ^/cart/?
path: ^/checkout/?
path: ^/coupon/?
path: ^/my-account/lost-password/?
path: ^/wp-json/wc/
path: ^/wc-api/?
path: ^/product
path: ^/product-category
path: ^/resetpassword
path: ^/guest-checkout/?
path: ^/woocommerce-ajax-cart/?
path: ^/woocommerce-gateway-authorize-net-cim/?
path: ^/woocommerce-address-validation/?
cookie: wp-resetpass
cookie: woocommerce_cart_hash
cookie: woocommerce_items_in_cart
cookie: wp_woocommerce_session_
cookie: woocommerce_recently_viewed

Hello,

It’s a live site with 600 order per day, i can’t turn anything off.

I totally understand.

It sounds like a staging site would be a good idea to find the cause of the problem, you can ask your host for a staging facility, or you can use WP Staging for quickly spinning up a new test site. Then you can perform the conflict test without touching the live site.

Let us know how that goes for you.