Duplicate header and footer.

Hey Phil,
do you get the header and footer from our plugin twice or two different headers and footers?
Hannes

Thanks, Hannes.
Same header and same footer twice. The problem occurs in emails for both CF7 and woocommerce.

I tried changing the header in the editor and both headings changed in the emails.

Kind regards,
Phil.

ok a few more questions:
Do you use a custom template in your theme (is there a file /wp-html-mail/template.html in your theme folder)?
Do you use any custom PHP code to modify the email template?
Do you also see the duplicate header in preview where you create the template?
Do you use our WooCommerce add-on?

Hi Hannes, sorry for the delay.

1. Tried it with and without the custom template file. I couldn’t see any indication in the template file for duplicating the header and footer.

2. No custom PHP code.

3. No. Preview at Dashboard > Settings > Email template looks great!

4. Tried with and without. No change.

It is as if the message is being processed twice. After the first time the header and footer is added. Then the resulting message is processed again and a further header and footer is added.

Kind regards,
Phil.

Hello @carryoncoding,

can you please send an e-mail, referring to this thread, to support(at)codemiq.com.

Best regards
Julian

As this problem is caused by the theme and not the plugin I will mark this thread as resolved.

Best regards
Julian