Duplicate Form Events

  • georgcantor

    (@georgcantor)


    2 weeks ago

    Hello,

    I have PixelYouSite Professional and there is a bug that support has not found a solution for. Maybe someone here has experienced this.

    When a user submits a form PixelYouSite counts the same event twice – and you can see two different form events: one that occured in the page that the user submitted the form; the other is on the thank you page.

    Just so that there is no confusion – I am not talking about duplicate event, as usuall, of the one browser event and one server event, but 2 different form events (each has 2 events, one deduplicated as it should).

    Has anyone experienced this and has a solution? I’ve been with support for the past month with no solution. I’m at the point of dropping this plugin altogether. I pay a lot each year and it doesn’t work properly.

Viewing 1 replies (of 1 total)
  • Plugin Author PixelYourSite

    (@pixelyoursite)

    @georgcantor the trigger you have a problem with is part of the paid plugin and we are not allowed to offer support for it here.

    We got your request and we try to understand what happens. Please follow the emails from our support. Since we don’t see the problem with Fluent forms on other sites, we asked for an example of such a form where we can replicate the issue. Once we have it, we will take a proper look and fixit it.

Viewing 1 replies (of 1 total)
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