Duplicate emails on new orders

  • Resolved hairyhobo

    (@hairyhobo)


    3 years, 2 months ago

    Hello

    Some new orders are having duplicate “new order” emails sent to the admin user.
    This is only happening with orders paid via stripe, but not all stripe orders.

    In the order notes, it shows 2 Stripe charge complete notes and 2 pending processing. This doesn’t happen on all the orders paid via stripe.

    There are other payment gateways which this is not happening on.
    I cant see any notification settings in the stripe plugin.

    Does anyone have any ideas what might be causing this?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sérgio L. a11n

    (@csnlima)

    HI @hairyhobo,

    As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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