duplicate emails on every new order.

  • Resolved Igor Ilgiyaev

    (@bigshow)


    4 years, 8 months ago

    Hey Woo

    I have digged everything i could but with no success.
    I have an issue that every new order is sending twice and inside the woo notes the processing message presented twice.

    Please help!!!!!

    this is my status page
    ————————
    ### WordPress Environment ###

    WordPress address (URL): https://pieceofcake.co.il
    Site address (URL): https://pieceofcake.co.il
    WC Version: 4.0.1
    REST API Version: ? 1.0.7
    WC Blocks Version: ? 2.5.14
    Action Scheduler Version: ? 3.1.4
    WC Admin Version: ? 1.0.3
    Log Directory Writable: ?
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: he_IL
    External object cache: –

    ### Server Environment ###

    Server Info: nginx/1.17.6
    PHP Version: 7.0.33 – We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.44

    SUHOSIN Installed: –
    MySQL Version: 5.5.64-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.0.1
    WC Database Prefix: poc_
    Total Database Size: 110.87MB
    Database Data Size: 73.50MB
    Database Index Size: 37.37MB
    poc_woocommerce_sessions: Data: 6.02MB + Index: 0.11MB + Engine InnoDB
    poc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    poc_woocommerce_order_items: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
    poc_woocommerce_order_itemmeta: Data: 7.52MB + Index: 7.00MB + Engine InnoDB
    poc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    poc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_actionscheduler_actions: Data: 1.38MB + Index: 0.75MB + Engine InnoDB
    poc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_actionscheduler_logs: Data: 1.38MB + Index: 0.63MB + Engine InnoDB
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    poc_comments: Data: 2.52MB + Index: 1.38MB + Engine InnoDB
    poc_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_nturl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_options: Data: 15.25MB + Index: 2.52MB + Engine InnoDB
    poc_postmeta: Data: 20.55MB + Index: 16.92MB + Engine InnoDB
    poc_posts: Data: 9.36MB + Index: 0.98MB + Engine InnoDB
    poc_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    poc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    poc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_usermeta: Data: 4.39MB + Index: 3.95MB + Engine InnoDB
    poc_users: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
    poc_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_wc_customer_lookup: Data: 0.30MB + Index: 0.22MB + Engine InnoDB
    poc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_wc_order_product_lookup: Data: 1.52MB + Index: 1.17MB + Engine InnoDB
    poc_wc_order_stats: Data: 0.36MB + Index: 0.31MB + Engine InnoDB
    poc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    poc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    poc_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    poc_woocommerce_pickup_locations_geodata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    poc_yith_wapo_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_yith_wapo_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_yith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    poc_yoast_seo_links: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    poc_yoast_seo_meta: Data: 0.25MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    acf-field: 1
    acf-field-group: 1
    attachment: 688
    avada_portfolio: 11
    cf7_style: 13
    customize_changeset: 2
    fusion_element: 5
    fusion_tb_section: 1
    fusion_template: 1
    nav_menu_item: 48
    oembed_cache: 2
    page: 19
    post: 3
    product: 328
    product_variation: 27
    revision: 248
    shop_coupon: 9
    shop_order: 2949
    shop_order_refund: 3
    slide: 8
    themefusion_elastic: 1
    wc_pickup_location: 5
    wpcf7_contact_form: 3
    ywrac_cart: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (24) ###

    Go2Pay: by Go2Pay LTD – 1.8.6
    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.7
    Duplicate Page: by mndpsingh287 – 4.2
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.4
    ????? ????? enable: by uPress – 1.3
    Facebook for WooCommerce: by Facebook – 1.10.2
    Fusion Builder: by ThemeFusion – 2.2.2
    Fusion Core: by ThemeFusion – 4.2.2
    Fusion White Label Branding: by ThemeFusion – 1.1.3
    Loco Translate: by Tim Whitlock – 2.3.1
    Material Design for Contact Form 7: by Addons for Contact Form 7 – 2.6.0
    Official Facebook Pixel: by ??????? – 2.0.1
    Post Types Order: by Nsp Code – 1.9.4.2
    Say What?: by Lee Willis – 1.9.4
    Simple 301 Redirects: by Scott Nellé – 1.07
    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.1
    WeSafe by uPress: by uPress – 1.7.2
    Woo Store Vacation: by Mahdi Yazdani – 1.2.4 – Not tested with the active version of WooCommerce
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.30
    WooCommerce: by Automattic – 4.0.1
    Yoast SEO: by Team Yoast – 13.3
    Smush: by WPMU DEV – 3.6.1
    YITH WooCommerce Product Add-ons Premium: by YITH – 1.5.16 – Not tested with the active version of WooCommerce

    ### Inactive Plugins (4) ###

    Duplicator: by Snap Creek – 1.3.28
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.3.3 – Not tested with the active version of WooCommerce
    ValueCard Membership: by Adir Ratzon
    Dagan Yaacov – 1.0.4

    YITH WooCommerce Recover Abandoned Cart: by YITH – 1.4.1

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: ILS (?)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)
    bundle (bundle)

    Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
    exclude-from-catalog (exclude-from-catalog)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: ?

    ### WC Pages ###

    Shop base: #6 – /%d7%9e%d7%95%d7%a6%d7%a8%d7%99%d7%9d/
    Cart: #7 – /cart/
    Checkout: #8 – /checkout/
    My account: #9 – /my-account/
    Terms and conditions: #1547 – /%d7%aa%d7%a7%d7%a0%d7%95%d7%9f-%d7%97%d7%a0%d7%95%d7%aa-%d7%90%d7%95%d7%a0%d7%9c%d7%99%d7%99%d7%9f/

    ### Theme ###

    Name: Avada Child
    Version: 1.0.0
    Author URL: https://theme-fusion.com
    Child Theme: ?
    Parent Theme Name: Avada
    Parent Theme Version: 6.2.2
    Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
    WooCommerce Support: ?

    ### Templates ###

    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php

    ### Action Scheduler ###

    Complete: 2,884
    Oldest: 2020-02-27 15:21:42 +0200
    Newest: 2020-03-29 15:33:27 +0300

    `

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • AJ a11n

    (@amandasjackson)

    Hi @bigshow

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter Igor Ilgiyaev

    (@bigshow)

    I think it was because of the external payment plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
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