• Resolved scalabria

    (@scalabria)


    Hi guys! We are experiencing this issue every time we activate a filter on our webpage. The drop-down arrow icon duplicates in the main nav menu. Only when I refresh the page things get back to normal, but starts over if I use the filter.

    Image: https://ibb.co/Lt0mNTT

    Just wondering if you can give us some ideas what could be causing this.

    Thank you in advance.

    The page I need help with: https://tavanoteam.com/netsuite-commerce-websites/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support crodriguez1991

    (@crodriguez1991)

    Hello there,

    I hope you’re doing well :D.

    I checked your site and the problem is the filter area. Seems your site is created with Elementor and our plugin try to reload the whole page. For this reason you can see the duplicated arrow.

    In order to change the area, you can add the following code in the functions.php of your active theme:

    if( ! function_exists( 'yith_wcan_content_selector' ) ){
    function yith_wcan_content_selector( $selector ){
    $selector = '.elementor-element-41302575';
    return $selector;
    }
    add_filter( 'yith_wcan_content_selector', 'yith_wcan_content_selector' );
    }

    If you have the filters in some pages, maybe you can add a class on a parent div where the filters and the loop are present.

    For your specific page I used the class elementor-element-41302575

    For other pages, you’ll need to create a unique class that you can use in all pages. In this way, our plugin will only refresh these section and prevent the duplicated arrow.

    Please, try it and let me know.

    Have a good day.

    Thread Starter scalabria

    (@scalabria)

    Thank you! It makes sense. I appreciate your help. Worked perfectly.

    Thread Starter scalabria

    (@scalabria)

    Hi @crodriguez1991!

    Somehow the problem persist. Will this class you suggested needs to be set on the filter widget section only? Please note that this filter is used in one page only.

    Thanks in advance.

    • This reply was modified 11 months, 1 week ago by scalabria.
    Plugin Support Alessio Torrisi

    (@alessio91)

    Hello there,

    the selector “elementor-element-41302575” should be used in any area which include filter and products and needs to be reinitialized after the filter are applied.

    Thread Starter scalabria

    (@scalabria)

    Hi Alessio!

    I have added the selector to the filter widget and product, but the issue still persist. Is there a way you can illustrate it just in case I am missing something? I appreciate.

Viewing 5 replies - 1 through 5 (of 5 total)
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