Duplicate customers

  • Resolved ucarmetin

    (@ucarmetin)


    6 months, 3 weeks ago

    Hi!

    I’ve noticed that the plugin doesn’t associate the purchases with an existing Stripe customer, instead it creates a new customer. Here are more details:

    For the email address [email protected], there is already a Stripe customer. When [email protected] makes a purchase on WooCommerce via this integration, I’d expect that the integration checks if there is a Stripe customer for [email protected]. If it exists, then associate the purchase with the same Stripe customer. If not, create a new Stripe customer and associate the purchase to this customer.

    However, this is not what happens currently. If there is a Stripe customer for [email protected] and the integration creates a new customer with the same email and associates the purchase to the new one.

    Is there any way to prevent this to avoid creating new customers?

    Regards

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ucarmetin

    Thank you for bringing this to our attention.

    I replicated it, and this issue only occurs with guest checkout. I’ve already reported this to our developer: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3124

    At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

    Meanwhile, as a temporary workaround, you can disable guest checkout on your website.

    If you have any other questions, feel free to ask. Thanks!

Viewing 1 replies (of 1 total)
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