Duplicate conversions on Meta

Hi @sorinv ,

I understand that you’re seeing some duplicate events in Meta. Allow me to provide some clarification.

The Pixel Manager has a feature called Order Duplication Prevention where the order duplication prevention logic uses several methods to prevent orders to be double counted. Without that logic Google Analytics, Meta (Facebook) and other pixels would often count the same order twice.

For more info, see: https://sweetcode.com/docs/wpm/shop#order-duplication-prevention

That said, this means that you have a third-party code on your site.

We recommend consolidating your Meta Pixel to the Pixel Manager and removing the third-party code to prevent duplication issues, inaccuracy in pixel tracking, etc.

Let me know how it goes.

Thank you for reply, i am using just the wordpress woocomerce facebook plugin, official one, and i do this for catalog purpose. Should i uninstal this one?

Thank you,

Hi @sorinv ,

Thank you for getting back to us!

Are you referring to Facebook for WooCommerce? If so, it is fully compatible with the Pixel Manager. While the Facebook tracking pixel is active in the Pixel Manager, it disables the Facebook tracking pixel in the Facebook for WooCommerce plugin. The shop manager can still use the catalog feature in the Facebook for WooCommerce plugin.

The duplicate conversion might have come from somewhere else. Please do check if you have any other third-party code installed on your site.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.