Duplicate Charges on Websites

  • Resolved helpforwebsites1

    (@helpforwebsites1)


    3 years, 4 months ago

    Hello!

    I am using the stripe gateway and have some issues so I contacted them via stripe.com and they told me to come here for the issues.

    I am sometimes getting duplicate charges on some payments which is very annoying for me and the customers, plus its costly! stripe charges a fee for each payment, so even when its a duplicate, they get their fee but I lose out on money which is a big loss as its a small business and cannot take this loss!

    They told me to provide this information;

    1) How to resolve this? – You need to contact WooCommerce and let them know that they need to include “Idempotency” on their API calls for paymentintents in order to avoid these kind of issues on the payments processed in their end.

    2) Well, it can be improved by WooCommerce
    By you letting them know that they need to include “Idempotency” on their API requests for PaymentIntents in order to avoid double charges

    3) The API supports idempotency for safely retrying requests without accidentally performing the same operation twice. This is useful when an API call is disrupted in transit and you do not receive a response. For example, if a request to create a charge does not respond due to a network connection error, you can retry the request with the same idempotency key to guarantee that no more than one charge is created.

    Please let me know!

    Thanks so much for everyone’s help and time!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @helpforwebsites1, that is frustrating indeed!

    To help us troubleshoot the issue, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Alternatively, you can reach out to us with a ticket if you have an account at WooCommerce.com by going to this link: https://woocommerce.com/my-account/create-a-ticket/.

    Thread Starter helpforwebsites1

    (@helpforwebsites1)

    Hello Ena P,

    Thanks so much for your reply!!

    Here is the code, I have copied it from where you suggested ??
    Thanks so much once again for your help & advice!

    
### WordPress Environment ###

WordPress address (URL): 
Site address (URL): 
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 256 MB
PHP Time Limit: 0
PHP Max Input Vars: 6000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.6.51
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (49) ###

Hide My WP Ghost Lite: by WPPlugins - WordPress Security Plugins – 4.1.10
Akismet Anti-Spam: by Automattic – 4.2.1
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
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simple (simple)
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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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rated-3 (rated-3)
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### WC Pages ###

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Cart: #5 - /cart/
Checkout: #3884 - /checkout/
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
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### Theme ###

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### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: maxstoreplus/woocommerce/cart/cart-totals.php
maxstoreplus/woocommerce/cart/cart.php
maxstoreplus/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
maxstoreplus/woocommerce/content-product.php
maxstoreplus/woocommerce/content-single-product.php
maxstoreplus/woocommerce/content-widget-product.php
maxstoreplus/woocommerce/global/quantity-input.php
maxstoreplus/woocommerce/loop/add-to-cart.php
maxstoreplus/woocommerce/loop/loop-start.php
maxstoreplus/woocommerce/loop/pagination.php
maxstoreplus/woocommerce/loop/price.php
maxstoreplus/woocommerce/loop/rating.php
maxstoreplus/woocommerce/myaccount/form-login.php
maxstoreplus/woocommerce/product-searchform.php
maxstoreplus/woocommerce/single-product/product-image.php
maxstoreplus/woocommerce/single-product/review-meta.php
maxstoreplus/woocommerce/single-product/review.php
maxstoreplus/woocommerce/single-product-reviews.php
maxstoreplus/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off

### WooCommerce Payments ###

Version: 3.3.0
Connected to WPCOM: Yes
Blog ID: 187878095
Account ID: -

### Action Scheduler ###

Complete: 1,075
Oldest: 2021-11-08 22:37:12 -0500
Newest: 2021-11-25 02:46:22 -0500

Failed: 4
Oldest: –
Newest: –

Pending: 8
Oldest: 2021-11-25 03:30:24 -0500
Newest: 2021-11-26 00:20:16 -0500

### Status report information ###

Generated at: 2021-11-25 02:50:16 -05:00
    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @helpforwebsites1,

    Thanks for sending that over. I do see an open issue for this on GitHub. It appears to be related to the new checkout experience. Do you have that enabled on your site? You can check by going to WooCommerce > Settings > Payments > Stripe.

    At the top of this screen you’ll see the “early access” payment features. Try disabling this if it’s enabled and see if that clears it up for you.

    You can also follow along with this GitHub issue to see how it develops.

    https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2154

    Thanks!

    Thread Starter helpforwebsites1

    (@helpforwebsites1)

    Hello @3sonsdevelopment!

    thanks for your reply!

    i went on that part of the website and that specific part is not there.
    not sure what to do now?

    please let me know if there is anything i can do further

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @helpforwebsites1,

    Thanks for checking. We may need to log into the site to take a closer look. Could I get you to open up a ticket at WooCommerce.com for us? You’ll need to sign up for a free account if you haven’t registered before.

    Make sure to include a link to this forum thread too.

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Duplicate Charges on Websites’ is closed to new replies.