Duplicate Charge On Invoice

  • Resolved hyrulecat

    (@hyrulecat)


    3 years, 11 months ago

    Hello Team,

    I am investigating reasons as to why a duplicate charge might be applicable during checkout when no additional charge is created or defined?

    We had a customer get double charged on a payment gateway option, and we’d like to eliminate that as quickly as possible.

    Things I can’t do: Adjust the theme, disable too many plugins, or anything else as we are live.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @hyrulecat

    Can you please share with us the screenshots of the plugin settings page and of the checkout page where the duplicate charege are getting applied? so that we can check that once and can let you know about it.

    Do let us know your thoughts.

    Regards,
    Shasvat shah

    Plugin Author tychesoftwares

    (@tychesoftwares)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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