Duplicate backup files

  • Resolved laurel

    (@lfitzhugh)


    5 years, 2 months ago

    First, I am a premium user so I’m not supposed to use this forum, but I don’t know how pro users are supposed to get help. When I do a backup, it always does two backup files the exact same size and timestamp. Why is this? And is it expected behavior?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Joseph W

    (@joe9663)

    Hi @lfitzhugh,

    Sorry to hear that there are some duplicate backups getting created and our Premium Support team is happy to help.

    You can submit a Premium Support ticket by logging into BoldGrid Central and selecting the Premium Support link from the Account dropdown found when clicking on your profile image in the top right.

    Thank you for using Total Upkeep and I hope that our support team can get to the bottom of this issue quickly!

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @lfitzhugh,

    Just on a quick side note, are you by chance seeing something like this?

    boldgrid-backup-17d82be4-uploaded-1579721346.log
boldgrid-backup-17d82be4-uploaded-1579721346.zip

    If so, the first file is a .zip file, it’s the actual backup. The second file is a .log file, and it’s a log file that goes with the backup.

    Not sure if this is it, but wanted to check.

    Thanks!
    – Brad

Viewing 2 replies - 1 through 2 (of 2 total)
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