Duplicate AutoResponder Emails / Payments

  • Resolved sivw

    (@sivw)


    8 years, 4 months ago

    I am still in test mode and am having a few issues:

    Under Send Options, I selected a confirmation message to be sent to me. I was receiving two copies of every email. So I unchecked the box.

    Under Auto-Responder, I created an email to go to the payee outlining their payment details and a confirmation of our event. The responder is getting two emails.

    When I check the Payments option to see what payments have been received, the system indicates two payments have been received for each transaction.

    I have gone through and checked every single screen for this form and cannot find what would be causing this duplication.

    Help!

    Regards, Cathy

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi Cathy,

    That is most strange. I can’t think of anything in the plugin that would duplicate everything and it’s not something anyone else has reported.

    Can you send a link to the website so I can take a look. If you don’t want to post it here send the details to mail at quick-plugins.com

    Thread Starter sivw

    (@sivw)

    Just sent an email with screen shots. Sure hope you can help!

    Cathy

    Good day, aerin
    I have just the same problem. I have two records for each payment.
    Be so kind to publish the solution of this problem in this chat.
    Kind regards
    Pavel

    Pavel,

    The problem with Cathy’s site was the PayPal sandbox. When we switched to live payments it all worked as it should.

    I need the URL of your site to do any diagnosis.

    Thank you aerin. I’m also working with sandbox.

    One more question. How to connect programmatically payment attempt with user ID?

    Regards
    Pavel

    Not sure what you mean. Do you want the plugin to pass the user’s details to PayPal if they are logged in?

    Thank you for your prompt response. I want to connect payment with user.

    big help which you have given to plugin users encourages me to ask you more: how to bind paypal payment with invoice or at least user id

Viewing 9 replies - 1 through 9 (of 9 total)
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