Dummy cuestion

  • Resolved esquipulas

    (@esquipulas)


    1 week, 1 day ago

    Hi, probably for my english, didn’t find in the doc info about sending tracking information mail to customer once tracking number is registered and – then – order status changed to completed (don’t have the “sending email” option in the dashboard). Thanks for comments. Regards.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    Hi @esquipulas,

    Please refer to this documentation for detailed steps on adding tracking information and setting up email notifications:

    Documentation

    Best Regards,
    Gaurav

    Thread Starter esquipulas

    (@esquipulas)

    Hi and thanks but not my question. I use the free version for the moment. Question was : do the customer receive a mail once tracking info registered and order status completed ?

    Plugin Author gaurav1092

    (@gaurav1092)

    Hi @esquipulas,

    Yes, once you add the tracking information to an order and change the order status to “Completed,” the WooCommerce “Completed Order” email will be automatically sent to the customer with the tracking details included.

    Best Regards,
    Gaurav

    Thread Starter esquipulas

    (@esquipulas)

    Thanks. FYI the page page=ast_customizer&email_type=completed send a fatal error on my side.

    Plugin Author gaurav1092

    (@gaurav1092)

    To resolve the issue, please select a real order from the “Mockup Order” dropdown and try again. This should help avoid the fatal error you’re experiencing.

Viewing 5 replies - 1 through 5 (of 5 total)
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