Dropdown menù

  • Resolved alebra64

    (@alebra64)


    4 weeks ago

    I am editing a simple contact form (I also tried creating a new one from scratch, but the result is the same). If I add a “dropdown menu” field, when saving the form it says, “Something went wrong while saving the form. Reload the page and try again. Contact the plugin support team if this behavior persists.” I’ve tried multiple times, even changing browsers, but the issue remains and I can’t save the form with the dropdown menu.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shawon Chowdhury

    (@shawon001)

    Hello @alebra64 ,

    I am so sorry to hear about the trouble.

    Usually this error happens when the AJAX script (which allows the form to save without refreshing the page) is not being allowed to load. This almost always stems from two possible reasons.

    1) A file permissions issue. If you contact your host and ask them to reset file permissions, this should start working properly.

    2) Another reason is the security policies that are enforced on the server. It is likely that your server has some Mod_security (firewall) rules that are blocking the save action of the admin-ajax request.

    Your best bet to resolve this issue would be to reach out to your host to check these two points. They should be able to reset the file permission and check Firewall settings to unblock the admin-ajax request.

    I hope this helps.
    Let me know if you have any other questions ??

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @alebra64 ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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