Dropbox error: failed to upload file

  • Resolved Tflores57

    (@tflores57)


    7 years, 9 months ago

    Hello,

    My name is Timothy. I am getting an error every time I try and backup my website (just started happening after 3 years).

    On WordPress Dashboard / Updraft it tells me
    Dropbox error: failed to upload file to backup_2017-01-31-1809_Kings_Designs_08687d0e09dd-others.zip (see log file for more)
    Download log file

    When signed into Dropbox account, after I click on Apps file, it says
    “There was a problem completing this request”.

    I have contacted Dropbox as well, but want to follow up with you all in case you might have any understanding of this communication conflict? Thanks for your time and understanding. I am looking forward to your response.

    Respectfully,
    Timothy

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor aporter

    (@aporter)

    Hi Timothy,

    Please could you send us a copy of the latest backup log where this error occurs?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Pastebin, and post the link here.

    Best Wishes,

    Ashley

    Thread Starter Tflores57

    (@tflores57)

    HI, thank you for following up!

    I tried using Pastebin, but it says “You have exceeded the maximum paste size of 512 kilobytes per paste. PRO users don’t have this limit!”. The log is 3.2 MB. How else could I send you the Backup Log?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Could you share the file through Dropbox (or other cloud storage)?
    You should be able to generate a public link to just that file.

    Thread Starter Tflores57

    (@tflores57)

    Good call!

    Here is the link:
    https://www.dropbox.com/s/lrxm34werg1a423/log.08687d0e09dd.txt?dl=0

    Thread Starter Tflores57

    (@tflores57)

    Any thoughts? I still cannot backup my website which in turn cannot update my website until then.

    Thread Starter Tflores57

    (@tflores57)

    I also keep getting this error on the WordPress Admin Panel-side whenever I try and delete old directories. I have tried uninstalling the plugin, but this only happened after an update (around 2-3 months ago).

    Delete: mu-plugins-old-old-old-old-old-old: Failed
    Old directory removal failed for some reason. You may want to do this manually.

Viewing 6 replies - 1 through 6 (of 6 total)
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