• Resolved Kelie Phillips

    (@keliephillips)


    Using Woocommerce Dropbox plugin for purchases of downloadable products (mp3 files).

    Product is purchased through Woocommerce, link is then emailed to customer after purchase on confirmation email. Link works but when accessed from the link on the confirmation email the file stops playing halfway through. Files play fine from Dropbox link pasted into browser. Issue predominantly on iPhones/iPads.

    Suffix on files is ?dl=1, and link is showing file type of mp3 (i.e. .mp3?dl=1).

    Ta,
    Kelie

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Kelie Phillips

    (@keliephillips)

    *

    Plugin Author Vadiem Janssens

    (@vadiemjanssens)

    Hi Kelie,

    The suffix on the URL must indeed be ?dl=1 otherwise a general Dropbox page will be opened instead of the file being downloaded to the customers computer. Could you please try redownloading the file with the ?dl=1 suffix and see if the problem still persists?

    Vadiem

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Dropbox Downloadable Product mp3 Issue’ is closed to new replies.