Hello vgonzales11,
This sounds like plugin conflict. I’ve put together some possible solutions below which will help identify whether these are potential causes.
Checking for Plugin conflict
All of our themes have been developed following WordPress best practices and as such plugin conflicts are rare. However, these do happen. To test whether you’re issue is being caused by a conflicting plugin please follow the steps below:
1-Deactivate all of your plugins (except the Page Builder if installed).
2-Now check to see if this has resolved any issues you’re experiencing.
3-If the issues are resolved please re-activate each plugin 1 at a time. After each activation check whether the problematic feature is still working.
4-Repeat step 3 until the problem re-occurs. The last plugin activated is the conflicting plugin
Please reply with the name of the conflicting plugin so we can look into a potential patch.
If either of the above solutions worked, great! If not, please do let us know and we’ll continue to look into this issue further.
Regards
Manoj
