• Resolved cassieuc

    (@cassieuc)


    We just noticed that our directory drop downs are no longer alphabetical. Please advise on how to correct.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 16 through 20 (of 20 total)
  • Plugin Author Steven

    (@shazahm1hotmailcom)

    Following up to see if you have received my last reply.

    Thread Starter cassieuc

    (@cassieuc)

    Sorry for the delay:

    — Webserver Configuration

    Operating System: Linux (64 Bit)
    PHP Version: 8.2.12
    MySQL Version: 8.0.34
    SQL Mode: ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
    Webserver Info: Apache

    Plugin Author Steven

    (@shazahm1hotmailcom)

    Ok… I think the sudden change must be related to the MySQL version. I suspect the site was running 5.7.x and was updated to 8.0.34.

    I read there was a breaking change in a specific query format, which happened to be used to retrieve the states. I have updated the query in the code but do not have a way to test the newer version of MySQL, but it should be fine.

    You’ll have to update the advanced search add-on to have this resolved. I have not yet released the update, but I will try to do so sometime this weekend. You’ll need to open a support ticket so I can give you the download link to the update and instructions.

    Thread Starter cassieuc

    (@cassieuc)

    Hi Steven,
    I am not seeing where I go to create a support request, all links lead me back to the forum. Also, I do not see the Advanced Search Add-On in my Connections extensions.

    Plugin Author Steven

    (@shazahm1hotmailcom)

    RE: I am not seeing where I go to create a support request, all links lead me back to the forum

    Please visit the following page:

    If you are not logged in, click the “Log In” button, log in with your account credentials, and open a ticket.

    If you are logged in, click the “Open A Ticket” button.

    RE: I do not see the Advanced Search Add-On in my Connections extensions.

    It is the Multiple Category Search plugin.

Viewing 5 replies - 16 through 20 (of 20 total)
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