Drop down button of header

  • Resolved joelg6

    (@joelg6)


    2 years, 5 months ago

    Hello everyone. I’m using Royal elementor add on and Everytime I click on the dropdown item (for the submenu in the header), the pages reloads. Any help please?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, joelg6

    First, thank you for choosing our theme and service.

    Please show us your site, We will analyze your site’s header. This will help us to debug the issue much easier and provide a faster solution.

    we will do our best to help you.
    Kind regards,
    Givi

    Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Hi, this is not Plugin related issue, try to disable other plugins or custom scripts if you have one and check if this solves your issue. Also, check if your HTTPS settings are properly configured.

    Kind Regards,
    Nick

    Thread Starter joelg6

    (@joelg6)

    Hi Givi, sorry for the late reply. The website is audihance.com

    • This reply was modified 2 years, 5 months ago by joelg6.
    Plugin Contributor George

    (@rubeushagrid13)

    Hi again,

    We have checked your site, the issue is that as long as submenu parent has its own link if you open submenu and click on the parent item again it redirects to the link provided i.e the same page. If you want to have interaction on click in this case in order to close the submenu you have to click outside it anywhere on the page.

    Kind regards,
    George

    Thread Starter joelg6

    (@joelg6)

    Hello George, sorry for the late reply, I’m not receiving notifications. Thank you for your assistance.
    However, a second issue as emerged.
    It is about the timeline ( on the home page). How can I align the icons(the ones on the line) with the description’s title?

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi again, joelg6

    if you mean the feature list widget our developer has fixed it and will be aligned with the title according to layout automatically.

    Kind Regards,
    Givi

    Thread Starter joelg6

    (@joelg6)

    Hi Givi, I have just checked and it is still the same.
    How can I send you a private screenshot?

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi again, joelg6

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    Kind regards,
    Givi`

    Thread Starter joelg6

    (@joelg6)

    Hi again Givi. Alright, I have done it!

Viewing 9 replies - 1 through 9 (of 9 total)
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