Drag & Drop box not showing

  • CPRETTY

    (@andrea-capretti)


    9 months, 2 weeks ago

    Hello,

    i’ve a problem on my page. I have set up the plugin correctly but the box isn’t showing :(. I’ve tried disabling the Siteground Cache plugin but it still hidden. Tried also to enable JQuery in the setting with no results.

    https://snipboard.io/RM8BYH.jpg

    • This topic was modified 9 months, 2 weeks ago by CPRETTY.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    Hello Andrea,

    Can you create a test page duplicate of the link you provided so that I can check? I’ve checked the link, and it appears you’ve already replaced it with the default file upload, not using our plugin.

    Glen

    Thread Starter CPRETTY

    (@andrea-capretti)

    Hello Glen, the plugin is active, the code is in the form on the page i’ve linked as you can see in the image. You can see the code if you inspect but the box isnt’ showing.

    https://snipboard.io/FWibm5.jpg

    Plugin Author Glen Don Mongaya

    (@glenwpcoder)

    Thanks, upon checking I found that there’s a javascript error in browser console see this screenshot – https://ibb.co/VwY7xRB

    Also, the ajax submission of the form is not working. currently when you click “Send and Pay” it reloads the page.

    Try to deactivate any plugins or add-ons that’s related to contact form 7, including drag & drop upload.

Viewing 3 replies - 1 through 3 (of 3 total)
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