Drag and Drop Uploads for Customers not possible since 6.2

  • Resolved rs87

    (@webserviceberlin)


    10 months, 1 week ago

    Hello, since the new update, the multi-uploader no longer works.

    You can upload the images, but they do not appear in the reply. This only affects uploads in the customer ticket.

    It still works as admin/agent from wp-admin

    Error is reproducible.

    Only when I deactivate all options at Drag and Drop Uploads under Settings/Uploads (only one upload possible, it works).

    Console/Network in the developer tools shows no error.

    PHP8.1

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jawad Ahmed

    (@jawada)

    Hi @webserviceberlin

    We apologise for the inconvenience. We are currently investigating and working to resolve the reported issue. In the meantime, we recommend using an older version of the plugin.

    Please follow these steps to download it:

    1. Visit the provided link.
    2. Scroll down to “Advanced Option.”
    3. Under “Please select a specific version to download,” click on the dropdown menu and choose the version you wish to download.
    4. Please backup your site.
    5. Upload this version to your WordPress site and replace the existing plugin.

    This workaround should address the issue temporarily. We expect to release a permanent fix in the next version of the plugin.

    Thank you for your patience and understanding.

    Best regards,

    stanislav5web

    (@stanislav5web)

    Hello!
    Rollback from version 6.2.0 to 6.1.11 helped return attachment downloads for clients using drag and drop

    Plugin Author Jawad Ahmed

    (@jawada)

    Hi @stanislav5web

    Thank you for the update. A new fixed and updated version of the plugin is ready for release and will be available anytime soon. Please back up your site and update to this version. If you have any additional questions, we are here to assist you.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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