Draft Products sync

Hey @davidbeger,

Thanks for reaching out with your question! Draft products, by default, should remain hidden from your catalog as the plugin does check the WooCommerce visibility before syncing.

That said, there could be leftover information in the database from a previous install if this is not a fresh install, that could be having an effect.

Are you able to replicate the error if you create a new draft product? Is it also synced to your catalog?

Cheers!

Simon.

Hi @simonskyverge

thank you i did a test and i think that might be the case.
Can you let me know how to fix this?

Best,
David

Hi @davidbeger!

Could you confirm for me that you mean a newly created draft product did not sync, is that right?

If so, one option to try would be to use the Bulk Actions drop-down menu available at Products > All Products. You can batch select your draft products and use the action “Exclude from Facebook sync“. This will forcefully add the Do Not Sync data to the product, even though it’s draft, and should hopefully cause it to no longer be synced due to any leftover data in the database.

Could you also give that a try and see if it deletes the draft products from your catalog?

Cheers!

Simon.

Hi @simonskyverge

thank you. i did try that. i just realized that there are even products synced that are not existing anymore since ages…

do you have any idea how to get them out of the system?

Best,
David

Hi @davidbeger,

Ah, that’s a little trickier! As the plugin isn’t aware of the product in the WooCommerce store, it isn’t able to delete it in Facebook. You could certainly delete them manually from Facebook if there aren’t many!

One other option would be to check what products are listed in the feed file. It should be possible to use this file to forcefully delete any products not listed, though from other merchants, this hasn’t always worked correctly within the Facebook catalog.

Are there a lot of products in the catalog that need to be removed? Manually deleting them would certainly be the easiest option, though I’m happy to help you look at the feed file option too!

Could you let me know what you think is best?

Cheers,

Simon.

@simonskyverge thank you for your help. there are many. i started to delete some of the products put the are re-appearing on the facbook product catalog. could you check the feed file for me?

Hey @davidbeger,

Sure thing! We need to look up the unique feed URL that’s specific to your store. As this contains a list of all your stores products, you may want to send it to us privately.

To find the URL you’ll need to login to Catalog Manager, and select the catalog you’re currently syncing to. You can then click Catalog > Data Sources to see the data sources used for the data feed. Here you should click the WooCommerce one (for example):
https://cloud.skyver.ge/X6udJvR2

Finally, you can click Settings tab and scroll down to the Schedules tab to see the unique URL!

If you could then please could you raise a support request via our support form, I can take a look at the contents, and suggest how we can remove the products from the catalog (or at least try with how it should work!).

Could you let me know when you’ve done that so I can keep an eye out?

Cheers!

Simon.

@simonskyverge it looks like that i can not find the unique url could you assist me with that? just send something via support form

Hi @davidbeger,

I’ve had a look in our shared inbox and am not seeing the request at the moment. Did you include the topic URL or name, or mention me? I’ll do some more digging!

I’ll need to see the screen you’re seeing on the Settings screen before I can suggest where to get the unique URL from.

Cheers!

Simon.

@simonskyverge hi i just send you a screenshot via the support form

Hi @davidbeger!

I’ve asked our team to check the shared inbox at the server, in case it was getting stuck there, but I’m afraid I still can’t see your emails come through! Did you include the URL of this post, or perhaps mention me by name, or include your store URL that I could use to widen the search?

Apologies that these aren’t being received at the moment! Hopefully with a little extra information we can find them and carry on troubleshooting for you!

Cheers,

Simon.

@simonskyverge hi sorry for the delayed answer. i send in a screenshot via your support form. i mentioned your name and my name. hope you can find it

Hi @davidbeger,

Thanks for sending that across! I’ve replied just now to your email and we can take it from there.

Cheers,

Simon.

@simonskyverge just send you an email

Hey @davidbeger,

I’m glad we could run the manual sync again to try and remove the other products. I never heard back from you on the email thread after that, so I hope all is okay now.

I’m going to mark this topic as resolved though. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

You’re also more than welcome to reply back on our email if we need to take another look at the latest sync attempts too!

Thanks,
Simon.