• Resolved eoik

    (@eoik)


    Hi,
    I have no questions, actually, this is just to let you know that I kept receiving emails saying one of my sites was down when it wasn’t.
    It’s too complicated for me to solve this problem, so I turned the monitoring off.
    I know it’s a cool feature, but it’s useless if it keeps sending me false alerts.
    thanks,
    Veronique M.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @eoik

    When Jetpack Monitor checks your site, we ping your site’s homepage (via an HTTP HEAD request) every five minutes.

    We tentatively mark your site as down if one of these things happens:

    1. The HTTP response code is 400 or greater, which indicates either a permissions error or a fatal code error is prohibiting your site from appearing to visitors.

    2. We see more than three 300-series redirects, suggesting a redirect loop.

    3. Your site fails to respond within 20 seconds.

    Once a site is tentatively marked down, we then start up two separate servers in geographically different locations from a third-party vendor to ensure the problem is not isolated to our network or the location of our primary datacenter.

    If all three of these checks fail, we mark the site as down and notify you. We’ll continue to check the site and once the servers are in agreement that it’s back online, we’ll send you the all-clear notice.

    Plugin Support Jay

    (@bluejay77)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved.

    But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Thread Starter eoik

    (@eoik)

    Hi,
    I turned the monitoring off, so the problem is indeed solved.Because I received too many notifications and never found my server down,
    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘downtime monitoring’ is closed to new replies.