Downloads taking too long until download

  • Resolved mactedder

    (@mactedder)


    1 year, 8 months ago

    I have a large download on my website. Its about 900mb

    When a user clicks to download, they see a spinning grey gif next to the download title. It then only downloads the file once the full 900mb has downloaded in the background. It downloads the file instantly. It’s he like the download is happening being the scenes.

    The trouble is the user thinks nothings happening and then tries to download the file again.

    How can I set it up so the user sees the download happening in their browser like a normal download, rather than just a spinning gif.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Razvan Aldea

    (@raldea89)

    Hello @mactedder ,

    Does the percentage near the spinning gif not appear to indicate how much the download has been processed?

    Warmly,
    Razvan

    Thread Starter mactedder

    (@mactedder)

    I don’t see a percentage?

    Plugin Author Razvan Aldea

    (@raldea89)

    Yes, the percentage of downloaded file, starting from 0 and going till 100% at which case the file is downloaded instantly. This method of downloading can indeed be deactivated ( at least for now ), but the Reports might not be as accurate as with the XHR ( current method of downloading ).

    Warmly,
    Razvan

    Thread Starter mactedder

    (@mactedder)

    I don’t see a percentage, just a horrible gif with a dot inside a grey circle.

    1. Why would the Percentage be missing? I have the latest update?
    2. How can I deactivate the XHR?

    • This reply was modified 1 year, 8 months ago by mactedder.
    Plugin Author Razvan Aldea

    (@raldea89)

    1. Don’t know why it is missing, but if you can give me a link to a page with a download which I can test I can have a look.
    2. Please add the following snippet in your child theme’s functions.php file add_filter( 'dlm_do_xhr', '__return_false' );

      Warmly,
      Razvan
    Thread Starter mactedder

    (@mactedder)

    IS there a way I can share a link privately?

    Plugin Author Razvan Aldea

    (@raldea89)

    Sure, you can use our contact form located here and one of my colleagues will handle it. Please let them know that it’s about this ticket. Also, most probably will respond tomorrow as here the work hours are over.

    Warmly,
    Razvan

Viewing 7 replies - 1 through 7 (of 7 total)
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