Downloads of digital products not completing

  • Resolved zwanlake

    (@zwanlake)


    2 years, 8 months ago

    Hello
    The download of digital products (woocommerce) stops just before 160 MB.
    I already set the maximum execution time up and changed the file download method to ?Redirect only?. But it’s still not working. The files are quite heavy (between 700 MB and 3 GB), but this shouldn’t be a problem, right? According to my hosting provider there isn’t a maximum download size in my plan.The files are zip-files, inside there is an mp4-file. The files names are something like this: loremipsum_I_1920x1080.mp4.zip.
    I also tried to download an mp4-file without converting it to zip, but it doesn’t work either.
    The problem only appears with the Google Chrome Browser. With Safari the Download works just fine.

    Can anyone help me out?

    Thank you very much,
    Karen

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter zwanlake

    (@zwanlake)

    ### WordPress Environment ###

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    Complete: 191
    Oldest: 2022-02-28 16:24:40 +0000
    Newest: 2022-03-29 20:07:24 +0000

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    Newest: 2022-04-04 22:35:12 +0000

    ### Status report information ###

    Generated at: 2022-03-29 20:08:49 +00:00

    Thread Starter zwanlake

    (@zwanlake)

    2022-03-24T18:44:01+00:00 WARNING https://zwanlake.com/wp-content/uploads/zwanlake_II_1920x1080.mp4.zip could not be served using the X-Accel-Redirect/X-Sendfile method. A Force Download will be used instead.

    Thread Starter zwanlake

    (@zwanlake)

    And here the my settings in wordpress:
    https://www.dropbox.com/s/2xgku29jd977fmv/Bildschirmfoto%202022-03-29%20um%2022.18.16.png?dl=0

    Mirko P.

    (@rainfallnixfig)

    Hi @zwanlake,

    My understanding is that once the download has begun from the external server, WooCommerce itself really plays no role from that point on.

    There could be a number of reasons that would cause a download to abort:

    – Temporary network drops.
    – Network problems or limitations between the machine and the download server.
    – Automated systems on the download server ending downloads, e.g. bandwidth limits/monitoring.

    Since we can only really help with WooCommerce core itself, I’m not sure how much we can really assist here. As stated above, once the download is started, WooCommerce isn’t really involved at all at that point.

    To download the file without timeout issues you will need to use the X-Accel-Redirect/X-Sendfile module on the server (ask your hosting company).

    Another option would be to use a service like Amazon S3 to serve the files. There is a WooCommerce extension you can use to integrate their S3 service into your store. It can handle very large file transfers and serve the files securely.

    https://woocommerce.com/products/amazon-s3-storage/

    Let us know if you have any other questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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