Downloads list not updating

  • Resolved vbobanac

    (@vbobanac)


    2 years, 7 months ago

    Hi,
    I have a problem with my WooCommerce store which sells e-books (pdf) and paperbacks. As of July 2022, when a customer buys an e-book (pdf) which is a downloadable product, the list of downloads (Analytics > Downloads) does not update and I don’t see this download, eventhough the user actually downloaded the file. Also, I don’t see this download in detailed order view (WooCommerce > Orders > Edit order > Downloadable product permissions), where it says “Downloaded 0 times”, eventhough the user actually downloaded the file. “Regenerate download permissions” order action also does not seem to work. Can anyone help with this issue please? I would like all of the downloads from my store to be recorded. All of my plugins are up to date and none of the recently installed plugins seems to cause the issue, because I made tests with plugins deactivated.

    Kind regards
    Vedran Bobanac

    The page I need help with: [log in to see the link]

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