Downloading Very Large Files?

  • Resolved Michael Petschek

    (@mplaidlawgroup)


    7 years, 2 months ago

    A client of mine has a very large (1.65GB) file they are hosting and serving through Download Monitor. About 50% of the download attempts end when the download fails about halfway through. I’ve consulted the documentation and tried using the “do not force” setting, but it still has these issues. Does anyone have an idea of how to make a download of this size more stable? I know they have plugins to integrate both Google Drive and Amazon Web Services, would either of these be better than just serving a zip file?

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey Michael,

    When you download the file from the server without using our plugin, does it download properly?

    P.S. Have you contacted us via our private support earlier?

    Thread Starter Michael Petschek

    (@mplaidlawgroup)

    Downloading directly seems to work fine, it takes a while but doesn’t terminate without warning. I have one user who forwarded his error message. Also not mentioned is the fact we’re using Email Before Download, which is no longer officially supported as a way to mask the URL of the download, so that users must fill out a form before they get access. I have the log from a user who tried to download via wget, which I will include below.

    shell
wduss@ceres [~/Desktop]
?  wget https://cyberextruder.com/wp-content/plugins/email-before-download/download.php\?dl\=8da9c4174b1d4557e56fc314e5c3a401
--2017-09-27 13:33:43--  https://cyberextruder.com/wp-content/plugins/email-before-download/download.php?dl=8da9c4174b1d4557e56fc314e5c3a401
Resolving cyberextruder.com... 192.124.249.3
Connecting to cyberextruder.com|192.124.249.3|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1648971853 (1.5G) [application/zip]
Saving to: ‘download.php?dl=8da9c4174b1d4557e56fc314e5c3a401.1’

download.php?dl=  55%[====>     ] 876.73M  2.02MB/s    in 8m 43s

2017-09-27 13:42:28 (1.68 MB/s) - Connection closed at byte 919321757. Retrying.

--2017-09-27 13:42:29--  (try: 2)  https://cyberextruder.com/wp-content/plugins/email-before-download/download.php?dl=8da9c4174b1d4557e56fc314e5c3a401
Connecting to cyberextruder.com|192.124.249.3|:443... connected.
HTTP request sent, awaiting response... 206 Partial Content
Retrying.

    And yes, I did contact you a while back via private support but also posted here to see what other answers might present themselves.

    Hey Michael,

    Have we replied to you via the private channel and is this issue resolved?

    Since we use PHP to manage the downloads, most web hosts have a connection limit after which the PHP processes are closed. So I would suggest increasing the memory limit and process time for PHP on your server.

Viewing 3 replies - 1 through 3 (of 3 total)
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