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judylmohr
(@judylmohr)

5 years, 12 months ago
I’m not sure if I’m missing something (like an additional addon) or what, but for some reason, whenever someone using an iOS device (iPad or iPhone) tries to download a PDF file from my site (via the Download manager plugin), the PDF comes down in a weird format, such that the user is unable to read it. However, if they download the exact same PDF via Android, PC or Mac, everything is fine. It’s only when downloading iOS that there is an issue.

Please advise. I’m not exactly sure what to tell users of my website. (BTW, ALL PDF downloads behave in the same odd fashion. PDFs of concern contain multiple pages.)

I’m using the following:
WordPress v4.9.8
WP Download Manager v2.9.83

There are no funky PDF plugins installed on my site.
- This topic was modified 5 years, 12 months ago by judylmohr.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Contributor W3 Eden, Inc.
(@w3eden)

5 years, 12 months ago

Hi,
I tested pdf download from ios ( https://wpdm.w3eden.com/download/ehrenordnung-test/ ) and it worked fine ( screenshot: https://www.evernote.com/shard/s349/sh/fde464e0-eda6-4b37-8d7f-156107f24d9a/8b4a0eb3ae7bd5d4412fc44aafa32dee ). Please give me your url to check.
Thread Starter judylmohr
(@judylmohr)

5 years, 11 months ago
The site in question is https://blackwolfeditorial.com

One of the download pages from one of the PDFs that goes hinky can be found at: https://blackwolfeditorial.com/download/writerinyouwkbk/

Another can be found at:
https://blackwolfeditorial.com/download/stages-of-editing/
- This reply was modified 5 years, 11 months ago by judylmohr.
Plugin Contributor W3 Eden, Inc.
(@w3eden)

5 years, 11 months ago

Tested https://blackwolfeditorial.com/download/writerinyouwkbk/,
It worked in my iPhone:
https://www.evernote.com/shard/s349/sh/4a3c183a-8abb-49df-8987-f8ea5152ada1/6ff2dfacadd6cbe5f77b70acaa41494d

Thread Starter judylmohr
(@judylmohr)

5 years, 11 months ago

Thank you for the recent update. It would look like the downloads are now working in Safari; however, they still fail in Chrome.

I have made an update to my warning note to highlight to iOS users that they NEED to use Safari if they want to download the PDF files. However, I can’t guarantee that ALL iOS users actually use Safari (I don’t if I don’t have to).

Savvas
(@savvasha)

5 years, 10 months ago

Hi @judylmohr ,

Did you try to disable “Resumable Downloads” and “Output Buffering” from Settings? In my case that was causing those problems in iOS and MacOS users ??

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Downloading PDF files onto iOS devices’ is closed to new replies.

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