Downloaded Alt Tag CSV is Blank

Hi! This is the first time we’ve run into this issue. This is for https://www.yourhomebasedmom.com, correct?

It looks like you have a lazy load tool — and a .webp image optimization tool in place. I’m wondering if maybe those are interfering with our script.

Would you please try disabling those features (one at a time), and re-downloading the CSV, to see if one of those is the conflict? Thanks!

Sorry it took so long to get back to you. Thank you for your help.

I tried disabling both plugins, first individually and then together. I also tried disabling any plugin related to images with no success.

I have tried on both Chrome and Safari and have tried uploading the CSV file to Google Docs as well as opening it in Excel.

Hi Leigh Anne –

Sorry that didn’t fix it! Unfortunately this kind of thing is difficult to troubleshoot without really being able to access your site. Would you be willing to provide me with an admin login so I can take a look? If so, please create a new administrator account with email address [email protected] and have it send us the password reset email.

Better yet, if you have a staging site, maybe you can make sure it’s synced to the current live site, and I can log into that instead?

If you’re not comfortable with that, I totally understand. Maybe as a next step you could provide a list of all the plugins you have installed?

It also looks like you have a custom theme, so it could be something there that’s conflicting — I’d love to be able to review of your theme’s functions.php file if possible, too.

Please do NOT post any passwords, etc. here. You can just create an account for us or email us directly and we’ll go from there!

Thanks,
Andrew

Sending you an email now. Thank you for your help.

Got it – thanks.

I just tried downloading the file and see the same issue. It takes 20-35 seconds to generate the CSV file, and then downloads normally, but the file has no content.

I just got your email as well – so let’s communicate on email and then once we have solution I’ll update this thread.

Thanks,
Andrew

Hi,

Thanks for working with me via email. Using the staging site you set up, I was able to find the conflict…it’s something with the SSL Insecure Content Fixer plugin.

We’ll work on fixing this for a future version, but in the meantime, if you want to export from your production site, simply deactivate the SSL Insecure Content Fixer plugin temporarily, run the export, download the file, and then immediately reactivate the SSL plugin. The export usually takes less than a minute, so it should be pretty quick! ??

Thanks,
Andrew

Thank you for your help. It worked perfectly after deactivating that plugin.