downloadable products

  • Resolved malhyp9

    (@malhyp9)


    3 years, 2 months ago

    Hi there, does this work with downloadable products? We release pdf documents 3-4 times and year and allow pre-ordering of downloads that will be available in future. Is that possible? So if a customer pre-orders a download, when the download is released into stock they automatically receive an email letting them know that the download is available, is that possible?

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  • Hello,
    Thanks for your query.
    Yes, the download will be available on the preorder release date and customers will get an email notification with the download link.

    Thread Starter malhyp9

    (@malhyp9)

    Hi there, thanks for the reply, have installed the free version and will purchase the extension, it seems to do the job.

    Can I ask what happens here, https://ps.w.org/pre-orders-for-woocommerce/assets/screenshot-5.png?rev=2374688

    If a customer places one order, two of the items are ready for download and two of them are not. What is displayed in the Status section of the screenshot?

    Also I think that when the time arrives, the status of the item marked as pre-order changes to available or in stock. Is this when emails are sent out to customers that have pre-ordered the item?

    Is there any record where we can see logs of emails sent? Sometimes emails dont get sent and it would be good to look up emails or orders that were sent.

    Niloy

    (@niloybrightvessel)

    Hello,
    If a customer places one order, two of the items are ready for download, and two of them are not. What is displayed in the Status section of the screenshot?

    the order will split into two orders (based on the preorder mode that you set up from settings) 1 for regular downloads and another for preorder downloads.

    Also I think that when the time arrives, the status of the item marked as preorder changes to available or in stock. Is this when emails are sent out to customers that have preordered the item?

    when the time arrives, the status will be ‘processing’ by default, but you can change it from preorder settings. When the date comes, it’s auto sends emails to the customers to notify them. we do not have any log for email sent record

    • This reply was modified 3 years ago by Niloy.
Viewing 3 replies - 1 through 3 (of 3 total)
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