Downloadable product redirect to new domain instead of downloading

  • Resolved shakur195

    (@shakur195)


    3 years, 2 months ago

    I’m using the WooCommerce plugin on my old website to allow users downloading a file when completing their order.

    The file download method for my downloadable products is set to force downloads, which worked fine until I created my new WP website and set up some redirect options. Users can’t download the file anymore because they are redirected to the new website, so I had to change the file download method to Redirect only (insecure) but I don’t want to use this method anymore due to deprecation concerns.

    The file is located on the same server as the WP instance. Here’s a redirect entry from wp-admin/tools/redirection. I have many other records there and I’m not sure if this could be the reason for redirecting my users and not being to download the file?

    ^(?!.*(”|give|contact-us|updates|about-us|harvestofhope|product|christmas-hope-tree|wp-admin|wp-login|account|gift-basket|checkout|wc-ajax|privacy-policy|honor-cards)).*$

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  • @shakur195 

    This kind of problem is usually caused by a conflict with your theme or with another plugin. 
?
The best way to determine this is to:
<ul>
<li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
<li>Disable all plugins except for WooCommerce</li>
<li>Repeat the action that is causing the problem</li>
</ul>

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

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