Downloadable product, file not found

  • Resolved skontorparn

    (@skontorparn)


    5 months ago

    Hi there

    My web host (one.com) uses Apache but say they do not provide the X-Sendfile method. I’ve tried the Force download method and even the Redirecting method, both with poor result

    Mail link:

    https://www.karthaken.se/?download_file=1389&order=wc_order_3fYNJqqqFdM7J&uid=30ccbd4997714845e868c73e936910e8673d5839d869ea00b8f862b0acff55db&key=1b116592-1eb1-482b-8a15-b2c6318f68bb

    Message: File not found.

    Link in Woocommerce orders:

    https://www.karthaken.se/?download_file=1389&order=wc_order_3fYNJqqqFdM7J&email=lasse%40karthaken.se&key=1b116592-1eb1-482b-8a15-b2c6318f68bb

    Something apparently happens when pressing dowload button in mail; every time i press, it’s reflected # of uploads in Woocommerce orders.

    My web host support says Force downloading “should be possible. It depends on the script you are using. Usually, you just need to add the following script via .htaccess (To force download files):

    AddType application/octet-stream”

    Since i havn’t seen such tip in any Woocommerce forum, i’d better ask before trying. Is that a good idea?

    Anyway, i can see that the .htcaccess file in /wp-content/uploads/woocommerce_uploads/ direcory has the deny from all-statement. Does the Force download -method override that statement?

    In Woocommerce product settings you can choose adding a unique string to the filename, if the directory isn’t protected. Is the woocommerce_upload regarded as protected? Could it cause any problem if checked but not needed?

    For the moment my digital product is protected with password and its file is replaced by a short dummy pdf

    Status report

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Templates<br><br>Overrides: /customers/4/c/1/karthaken.se/httpd.www/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/customers/4/c/1/karthaken.se/httpd.www/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/customers/4/c/1/karthaken.se/httpd.www/wp-content/plugins/woocommerce/templates/block-notices/success.php Payson Checkout Request Log<br><br>2024-07-01 07:59:03: Payson create order request.<br>Response code:<br>Response message:<br><br>2024-02-15 01:15:08: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-15 01:15:08: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-14 01:15:10: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:15: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:14: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:14: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:13: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:13: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:12: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:12: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:11: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:11: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-13 01:15:10: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null}<br><br>2024-02-11 01:15:11: Payson get order request.<br>Response code: 404<br>Response message: {"code":404,"message":"Checkout object not found.","errors":null} Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-10-22 12:23:39 +02:00<br>Options: ?<br>Notes: 83<br>Onboarding: completed Action Scheduler<br><br>F?rdigbehandlad: 685<br>Oldest: 2024-09-21 11:18:25 +0200<br>Newest: 2024-10-22 10:49:45 +0200<br><br>Misslyckades: 1<br>Oldest: 2023-12-09 13:29:45 +0100<br>Newest: 2023-12-09 13:29:45 +0100<br><br>V?ntar: 2<br>Oldest: 2024-10-22 11:25:38 +0200<br>Newest: 2024-10-23 03:10:05 +0200 Status report information<br><br>Generated at: 2024-10-22 11:16:30 +02:00<br>

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Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @skontorparn ,

    I understand you’re facing difficulties with the download method not working as expected. In cases like these, checking the file names is a great first step. Ensure they don’t have spaces or special characters like % signs as these can cause issues. I encountered a similar case here which might help.

    My web host support says Force downloading “should be possible. It depends on the script you are using. Usually, you just need to add the following script via .htaccess (To force download files):

    AddType application/octet-stream”

    Regarding the Force Download method, the script your web host suggested can indeed be added to the .htaccess file to prompt browsers to download files rather than attempting to open them. The ‘deny from all’ directive in your .htaccess within the “woocommerce_uploads” directory is there to prevent unauthorized access to the files, but it shouldn’t interfere with the Force Download.

    But keep in mind that using the ‘application/octet-stream’ could affect other file types as well. It’s important to apply it only to the specific file types you want users to download.

    In Woocommerce product settings you can choose adding a unique string to the filename, if the directory isn’t protected. Is the woocommerce_upload regarded as protected? Could it cause any problem if checked but not needed?

    Concerning the question about the unique string for the file name, checking that option can ensure a unique URL for each download to prevent unauthorized access, and it can function correctly even in a protected directory.

    Should you decide to adjust the .htaccess file, make sure to back it up first so you can always revert to the previous state if necessary. Also, try out changes on a staging site if possible, before making them on your live site.

    Status report…

    As for the system status report you shared, from what I can see, your environment seems well-configured for WooCommerce operation. The issue with downloading files could be related to file permissions or a plugin/theme conflict. I would suggest double-checking the file permissions in the “wp-content/uploads/woocommerce_uploads” directory to ensure they allow for file access when initiated by WooCommerce.

    Please let me know how it goes after trying out these possible solutions.

    Thread Starter skontorparn

    (@skontorparn)

    Hi Reynier

    Thanks for reply. How do I check file permissions?

    Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @skontorparn ,

    Thanks for your reply! To check file permissions, you can use an FTP client or the file manager provided by your hosting service. Once you’re in the “wp-content/uploads/woocommerce_uploads” directory, look at the permissions for each file. They should be set to 644, which allows WooCommerce to read and serve the files to your customers. If the permissions are different, you can right-click on the file or folder and select ‘Permissions’ or ‘Properties’ to change them.

    If you’re not confident doing this, your hosting support team should be able to help you out. Hope this helps!

    Thread Starter skontorparn

    (@skontorparn)

    Hello again

    So now i’ve :

    checked the file permissions: OK.

    added the “AddType application/octet-stream .pdf” in .htaccess (after the deny all)

    inactivated all plugins except for WooCommerce and WooCommerce Shipping and tax, separately

    renamed the test pdf file (not replaced but it is nearby empty, just a string ste same as file name)

    Nothing helps, still gt the same message, “file not found”.

    But in WooCommerce orders, the number of downloads is correct.

    Where are downloads supposed to appear (windows 10 client)? In Downloads folder?

    Thanks fpor patience

    Thread Starter skontorparn

    (@skontorparn)

    Today i deleted my testproduct, and re-created my staging environment based on the force dowload method, noticing that no .htcaccess file was created. I created a new dummy product item and was successful downloading a JPEG-file.

    Then i tried switching to ?X-Accel-Redirect/X-Sendfile, just to see if the laid-back support on my web host were right. Result: download failed. Switching back to force download gave no immediate result until i hid the .htaccess.

    Then i tried showing .htaccess With the Addtype statement and got it working. Maybe i remember wrong because when putting a new order i failed. Anyway, i guess the Deny All statment is not neccesary when the .htcaccess is absent after creation of stage environment?

    Hopefully it will work downloadig epub-files, i’ll keep you in touch!

    Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @skontorparn ,

    Glad you’ve checked the file permissions and made some progress with the JPEG-file download. The downloads should appear in the Downloads folder by default on a Windows 10 client.

    Today i deleted my testproduct, and re-created my staging environment based on the force dowload method, noticing that no .htcaccess file was created. I created a new dummy product item and was successful downloading a JPEG-file.

    When you set up a staging environment and it lacks the .htaccess file, your web server’s default configuration takes over, which might be why you can download files without issues.

    Then i tried showing .htaccess With the Addtype statement and got it working. Maybe i remember wrong because when putting a new order i failed. Anyway, i guess the Deny All statment is not neccesary when the .htcaccess is absent after creation of stage environment?

    Just to clarify, the “Deny from all” statement in your .htaccess file is an important security measure. It prevents direct access to the files in that directory from anyone who isn’t authorized, meaning they can’t just type the file URL into their browser and access it if they haven’t purchased the product or don’t have the right permissions.

    Even in a staging environment, it’s a good practice to keep your files secure with this statement. However, when the .htaccess file is absent, the default server settings apply as mentioned earlier. If those default settings don’t restrict access to the directory, then your files may not be protected, which isn’t recommended even in a staging environment.

    For the Force Download method to work consistently, including the “AddType application/octet-stream .pdf” line should generally be after the “Deny from all” directive. This way, WooCommerce can still enforce secure, controlled access to your downloads.

    As for the EPUB files, the setup should be similar. Just make sure the file name is correct and the file permissions are set properly.

    Do keep us updated on how it goes!

    Thread Starter skontorparn

    (@skontorparn)

    Well, once again, downloading fails, if using a .htcaccess file in the actual directory,

    last test trying with a jpg

    .htcaccess content:

    deny from all
    AddType application/octet-stream .jpg

    Name: VbyKust

    URK: https://karthaken.se/stg_cb9cf/wp-content/uploads/woocommerce_uploads/VbyKust.jpg

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello skontorparn,

    Thank you for your reply.

    Could you please share a screenshot of your .htaccess file?
    I’d like to check if there’s any configuration in the file that might be causing the issue.

    Looking forward to your response. ??

    Thread Starter skontorparn

    (@skontorparn)

    Hello Zubair

     This is all what the .htcaccess file

    in the wp-content/uploads/woocommerce_uploads/

    directory contains:

    —

    deny from all

    AddType application/octet-stream .epub .pdf .jpg

    —

    Does .htcaccess files in the directory structure above /woocommerce_uploads/ make sense?

    Kind regards Lars/Skontorparn

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello skontorparn,

    Thank you for your reply.

    deny from all

    AddType application/octet-stream .epub .pdf .jpg

    The first rule blocks access to all resources.
    The second rule ensures that if someone can access .epub, .pdf, or .jpg files, they will be downloaded rather than displayed in the browser.

    Since the first rule is blocking everything, the second will not work.
    Could you confirm the exact location of this .htaccess file?
    Also, is there another .htacess file on the root directory of WordPress?

    Looking forward to your response. ??

    Thread Starter skontorparn

    (@skontorparn)

    Hello Zubair

    The statements are found in

    https://karthaken.se/wp-content/uploads/woocommerce_uploads/.htaccess

    —

    In the directory above https://karthaken.se/wp-content/uploads/.htaccess

    is empty

    —

    Above, the https://karthaken.se/wp-content/.htaccess

    contains

    # Block executables

    <FilesMatch "\.(php|phtml|php3|php4|php5|pl|py|jsp|asp|html|htm|shtml|sh|cgi|suspected)$">

    deny from all

    </FilesMatch>

    # One.com response headers BEGIN

    <IfModule mod_headers.c>

    ??? <FilesMatch "\.(ttf|ttc|otf|eot|woff|woff2|css|js|png|jpg|jpeg|svg|pdf)$">

    ??????? Header set Access-Control-Allow-Origin https://www.karthaken.se

    ??? </FilesMatch>

    </IfModule>

    # One.com response headers END

    —

    And in the root, https://karthaken.se/.htaccess contains

    # BEGIN WordPress

    # Direktiven (raderna) mellan ”BEGIN WordPress” och ”END WordPress” ?r

    # dynamiskt genererade och b?r endast ?ndras via WordPress-filter.

    # Eventuella ?ndringar av direktiven mellan dessa mark?rer kommer att skrivas ?ver.

    <IfModule mod_rewrite.c>

    RewriteEngine On

    RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]

    RewriteBase /

    RewriteRule ^index\.php$ - [L]

    RewriteCond %{REQUEST_FILENAME} !-f

    RewriteCond %{REQUEST_FILENAME} !-d

    RewriteRule . /index.php [L]

    </IfModule>

    # END WordPress

    #one.com block xmlrpc

    <Files xmlrpc.php>

    order deny,allow

    deny from all

    </Files>

    #one.com block xmlrpc END

    ErrorDocument 404 https://www.karthaken.se/?page_id=1287

    Kind regards Skontorparn

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello skontorparn,

    Thank you for your reply.

    I have reviewed all the code you shared and it appears to be correctly configured.

    The code you have here should work fine with the Force Downloads option and allow customers to download files without any issues.

    deny from all

    AddType application/octet-stream .epub .pdf .jpg

    I tried the same steps on my test site and everything works fine.
    Could you share a full-page screenshot of the Downloadable Products settings for comparison?
    Here is a screenshot of my test site:

    Looking forward to your response. ??

    Thread Starter skontorparn

    (@skontorparn)

    Hello Zubair

    How do i share a screenshot in this block editor?

    Insert image requests a URL, i dont have for my file on disk.

    Kind regards Skontorparn

    Thread Starter skontorparn

    (@skontorparn)

    Anyway i use the same settings as you…

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello skontorparn,

    Thank you for your reply.

    You can upload your image at https://snipboard.io and then share the URL here.
    Or you can insert the URL in the image block.

    Looking forward to your response. ??

Viewing 15 replies - 1 through 15 (of 15 total)
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