Hello @nmwoods123,
Thank you for bringing this issue to our attention, and I appreciate @faisalahammad recommendation as well. If you haven’t already, please ensure that you have updated to the latest version of Ninja Forms (v3.8.2), as this release includes fixes that might resolve the download issue you’re experiencing.
If updating does not resolve the problem or if you’re already using the latest version, it could be helpful to perform the download process at different times or clear your browser cache to see if it affects the download consistency. If the issue persists, please reach out to our Customer Success team for further assistance. They can delve deeper into the problem and help ensure that you can download your form submissions smoothly.
Thank you again for your patience as we work to resolve this for you.