Download submissions bug

  • Resolved nmwoods123

    (@nmwoods123)


    11 months, 1 week ago

    Hi, we have found that within the last month when we try to download our form submissions we have to do it 3 or 4 times before it actually downloads the csv file

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  • Plugin Support Faisal Ahammad

    (@faisalahammad)

    Hi,

    Have you tried using the latest version of Ninja Forms (v3.8.2) this month? The author has fixed a couple of bugs in the recent release. Please try it now and let me know the outcome. Thank you.

    Shaylee

    (@shayleehansen30)

    Hello @nmwoods123,

    Thank you for bringing this issue to our attention, and I appreciate @faisalahammad recommendation as well. If you haven’t already, please ensure that you have updated to the latest version of Ninja Forms (v3.8.2), as this release includes fixes that might resolve the download issue you’re experiencing.

    If updating does not resolve the problem or if you’re already using the latest version, it could be helpful to perform the download process at different times or clear your browser cache to see if it affects the download consistency. If the issue persists, please reach out to our Customer Success team for further assistance. They can delve deeper into the problem and help ensure that you can download your form submissions smoothly.

    Thank you again for your patience as we work to resolve this for you.

Viewing 2 replies - 1 through 2 (of 2 total)
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