Download Problem

Can you please go to Downloads -> Tools -> System Info and paste the information here? Please don’t change anything about your site before you paste it. I need to see it as-is. Thanks.

### Begin System Info ###

— Site Info

Site URL: https://gospeltunestz.com
Home URL: https://gospeltunestz.com
Multisite: No

— Hosting Provider

Host: DBH: localhost, SRV: gospeltunestz.com

— User Browser

Platform: Windows
Browser Name: Firefox
Browser Version: 51.0
User Agent String: Mozilla/5.0 (Windows NT 10.0; WO
W64; rv:51.0) Gecko/20100101 Fir
efox/51.0

— WordPress Configuration

Version: 4.7.3
Language: en_US
Permalink Structure: /%postname%/
Active Theme: Musik 2.3.2
Show On Front: page
Page On Front: Discover (#153)
Page For Posts: Unset
ABSPATH: /home/gospeltu/public_html/
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 40M
Registered Post Stati: inactive, active, processing, abandoned, revoked, failed, refunded, inherit, auto-draft, trash, private, pending, draft, future, publish

— EDD Configuration

Version: 2.7.5
Upgraded From: 2.7.4
Test Mode: Disabled
AJAX: Enabled
Guest Checkout: Enabled
Symlinks: Disabled
Download Method: Direct
Currency Code: USD
Currency Position: before
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://gospeltunestz.com/checkout/
Success Page: https://gospeltunestz.com/checkout/purchase-confirmation/
Failure Page: https://gospeltunestz.com/checkout/transaction-failed/
Downloads Slug: /music

— EDD Gateway Configuration

Enabled Gateways: None

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— WordPress Active Plugins

Anti-spam: 4.3
Basic User Avatars: 1.0.3
BuddyPress: 2.8.1
Easy Digital Downloads: 2.7.5
Favorites: 1.2.3
Piklist: 0.9.9.9
Widget Importer & Exporter: 1.4.5
WordPress Importer: 0.6.3
WP Super Cache: 1.4.9
Yoast SEO: 4.4

— WordPress Inactive Plugins

Akismet Anti-Spam: 3.3
Hello Dolly: 1.6

— Webserver Configuration

PHP Version: 5.6.30
MySQL Version: 5.6.35
Webserver Info: Apache

— PHP Configuration

Safe Mode: Disabled
Memory Limit: 256M
Upload Max Size: 200M
Post Max Size: 8M
Upload Max Filesize: 200M
Time Limit: 30
Max Input Vars: 1000
Display Errors: N/A
PHP Arg Separator: &

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

EDD Use Sessions: Enabled
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path:
Use Cookies: On
Use Only Cookies: On

### End System Info ###

Can you completely clear WP Super Cache caches and then temporarily deactivate all plugins besides EDD to test once more? You can immediately reactivate everything after testing. But I need it all to be deactivate when you test.

Thanks.

I did that but no any changes happens. I still experience the same problem…

Need your help bro…

Thanks

Go to Downloads -> Settings -> Misc (tab) -> File Downloads (section) and change the Download Method setting from Forced to Redirect.

Then test again. Does that resolve the issue?

Nothing Resolved!

I still need help about this issue

Thanks..

Alright I need to log into your site at this point.

Please open a ticket here: https://easydigitaldownloads.com/support/

Address the ticket to Sean. Before opening the ticket, create an admin account on your site for sean @ easydigitaldownloads.com. Then once I get the ticket I will log into your site and troubleshoot directly.

https://gospeltunestz.com/music/uje-unisaidie/

Hello this is the message i got from my hosting service provider concerning my problem

“As the download on the link you provided is triggered by PHP code, this might be causing the problem. Please check your plugins/code and test with direct link from the server (https://gospeltunestz.com/wp-content/uploads/edd/2017/03/7-Track-07.mp3) as it can be seen clearly that the downloaded file is 7.44MB. If you had a direct link from the server, there would be nothing that could stop the download. Let us know if you need anything else.”

Sill i need support on this….

Hi @ignasyona,

I’m replying to you now on your EDD site ticket.