download not working

  • Resolved Meg

    (@megortel)


    3 months ago

    Hello, downloads are no longer working. Once completing the form on the download page, the buffering wheel spins, but no download link appears. I am running EBD version 6.9.8, Contact Form 7 version 5.9.8, and Download Monitor version 5.0.6. Thanks for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi @megortel,
    To help us with our investigation could you please provide us with the following:
    1. Shortcode and a URL showing the WordPress Download Monitor working successfully
    2. Shortcode and a URL showing the Contact Form 7 working successfully
    3. Shortcode and a URL showing the Email Before Download failing

    You could also try to see if there is a conflict between the plugins you are using on your website. This can be done by disabling all the other plugins, and see if it works. If it does try enabling them one at a time, to locate which plugin is causing the issue.

    Thanks

    Thread Starter Meg

    (@megortel)

    Hi @mandsconsulting,

    I followed your instructions, and had all the shortcodes and links ready to send to you… and then noticed that our general “Contact Us” form was also not acting correctly. I tried deactivating Flamingo, and that seemed to solve the problem – yay!

    Bummer that we will no longer be able to use Flamingo, because it was a helpful way for our team to keep track of the Contact Form 7 messages. However, I’m happy to report that the EBD setup seems to be working correctly again.

    Thanks for your help.
    Meg

Viewing 2 replies - 1 through 2 (of 2 total)
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