Download not working

  • Resolved toutpourmasante

    (@toutpourmasante)


    3 years, 6 months ago

    Hi,

    I have installed your plugin to allow users to directly download the free PDF files (woocommerce)

    I ticket ‘Allow free download’ on the product page and here you can see the rest of my settings https://prnt.sc/132wb60

    This is the product page I’m working on: https://toutpourmasante.fr/produit/eviter-douleurs-travail-bouger/

    I can see the ‘Download button’ but when I click on it, nothing is happening. It doesn’t work with the shortcode either.

    Also, I am using the following plugins :

    – Beaver builder
    – Customer Reviews for WooCommerce
    – Direct Checkout for WooCommerce
    – SUMO Payment Plans
    – WooCommerce Customizer
    – WPC AJAX Add to Cart for WooCommerce

    Do you have any idea where this might come from ?

    I deactivated ‘WPC AJAX Add to Cart for WooCommerce’ and ‘Direct Checkout for WooCommerce’ but the result is still the same.

    Thanks in advance for your time.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Richard Webster

    (@rwebster85)

    Hi mate. I feel like it might be a JavaScript process overriding it, which can happen when the button uses the default CSS classes. Add this snippet to your site and see what behaviour you get.

    https://squareonemedia.co.uk/?som_snippet_raw=9982

    Thread Starter toutpourmasante

    (@toutpourmasante)

    Thanks for you quick answer.

    Sorry for my ignorance, where should I add this ?

    Thanks

    Plugin Author Richard Webster

    (@rwebster85)

    I’d recommend installing the plugin called Code Snippets, create a new snippet with the code, then save and activate it.

    Thread Starter toutpourmasante

    (@toutpourmasante)

    Ok. I won’t install it because there are apparently problems with this plugins from what I read on their support (website crashing, etc..)

    So I guess I need to find another way to achieve what I need.

    Thank for your help anyway.

    Plugin Author Richard Webster

    (@rwebster85)

    I’ve never had any issues mate.

    Your other option would be to paste the code snippet into your functions.php theme file, although it will be removed when you update your theme.

    Plugin Author Richard Webster

    (@rwebster85)

    I’ve just tested your site with chrome developer tools removing the class and the problem still exists. One of your other plugins, or your theme, is stopping the download button from working. Looks like it might be something to do with whatever is using Sticky.js.

    With javascript disabled the download works perfectly.

    Sorry I couldn’t be more helpful.

    Thread Starter toutpourmasante

    (@toutpourmasante)

    Thanks for your help.
    I couldn’t find something linked with the Sticky.js apart from the sticky menu (but even if I remove this feature, nothing changes).

    So I added the code snippet in my child theme. And it is working now.

    Also bought your Pro version to be able to use it with Mailchimp.

    Thanks for your time

    Plugin Author Richard Webster

    (@rwebster85)

    Good stuff mate, glad it’s working now. Make sure you use my own site forums for support with the Pro Edition now ??

    code snippets work for me too when i inserted the code and activated it. Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
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