Download logs not showing

Hi Ankit,

I’m sorry for the delayed reply here. I wasn’t able to replicate the issue and neither was anyone on the team. Could you go to Downloads -> Tools -> System Info and paste the contents here?

### Begin System Info ###

-- Site Info

Site URL:                 https://sharethingz.com
Home URL:                 https://sharethingz.com
Multisite:                No

-- Hosting Provider

Host:                     DBH: localhost, SRV: sharethingz.com

-- User Browser

Platform:                 Linux
Browser Name:             Chrome
Browser Version:          43.0.2357.134
User Agent String:        Mozilla/5.0 (X11; Linux x86_64)
			  AppleWebKit/537.36 (KHTML, like
                          Gecko) Chrome/43.0.2357.134 Safa
                          ri/537.36

-- WordPress Configuration

Version:                  4.3.1
Language:                 en_US
Permalink Structure:      /%postname%/
Active Theme:             Sharethingz v3 3.0
Show On Front:            posts
Remote Post:              wp_remote_post() works
Table Prefix:             Length: 3   Status: Acceptable
WP_DEBUG:                 Enabled
Memory Limit:             40M
Registered Post Stati:    publish, future, draft, pending, private, trash, auto-draft, inherit, closed, spam, orphan, hidden, refunded, failed, revoked, abandoned, active, inactive

-- EDD Configuration

Version:                  2.4.9
Upgraded From:            None
Test Mode:                Disabled
Ajax:                     Enabled
Guest Checkout:           Enabled
Symlinks:                 Disabled
Download Method:          Direct
Currency Code:            USD
Currency Position:        before
Decimal Separator:        .
Thousands Separator:      ,
Upgrades Completed:       upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

-- EDD Page Configuration

Checkout:                 Valid
Checkout Page:            https://sharethingz.com/checkout/
Success Page:             https://sharethingz.com/checkout/purchase-confirmation/
Failure Page:             https://sharethingz.com/checkout/transaction-failed/
Downloads Slug:           /downloads

-- EDD Gateway Configuration

Enabled Gateways:         PayPal Standard
Default Gateway:          PayPal Standard

-- EDD Tax Configuration

Taxes:                    Disabled
Tax Rate:                 0
Display On Checkout:      Not Displayed
Prices Include Tax:       No

-- Must-Use Plugins

-- WordPress Active Plugins

Akismet: 3.1.5
bbPress: 2.5.8
bbPress - Private Replies: 1.3.2
bbPress Multi Image Uploader: 1.0.3
Contact Form 7: 4.3
Easy Digital Downloads: 2.4.9
Easy Digital Downloads - Auto Updater: 1.0
Nginx Helper: 1.9.6
Really Simple CAPTCHA: 1.8.0.1
Regenerate Thumbnails: 2.2.4
SyntaxHighlighter Evolved: 3.1.13
W3 Total Cache: 0.9.4.1
WP-Mail-SMTP: 0.9.5
WP-PageNavi: 2.88
WP Maintenance Mode: 2.0.3
WP User Avatar: 2.0.3
Yoast SEO: 2.3.5

-- WordPress Inactive Plugins

Adminer: 1.4.2

-- Webserver Configuration

PHP Version:              5.6.9-1+deb.sury.org~trusty+2
MySQL Version:            10.0.19
Webserver Info:           nginx/1.8.0

-- PHP Configuration

Safe Mode:                Disabled
Memory Limit:             256M
Upload Max Size:          100M
Post Max Size:            100M
Upload Max Filesize:      100M
Time Limit:               300
Max Input Vars:           1000
Display Errors:           N/A

-- PHP Extensions

cURL:                     Supported
fsockopen:                Supported
SOAP Client:              Installed
Suhosin:                  Not Installed

-- Session Configuration

EDD Use Sessions:         Enabled
Session:                  Enabled
Session Name:             PHPSESSID
Cookie Path:              /
Save Path:                /var/lib/php5/sessions
Use Cookies:              On
Use Only Cookies:         On

### End System Info ###

This is the requested info. I have updated version of plugin, but download logs are still not working.

Please look into it asap.

Regards
Ankit

Hi Ankit,

I may need to log into your site to see exactly what’s going on here. Do you mind creating a ticket over on EDD’s site so the communication is secure? https://easydigitaldownloads.com/support/

Please link to this ticket when you do.