Download links leads to ERR_HTTP2_PROTOCOL_ERROR after hoster migration

  • Resolved togemaxxmedia

    (@togemaxxmedia)


    4 years ago

    Hey There,

    we have a little Problem with your Plugin.

    After a migration of a client website and Domain to a different hoster, all the download links of download monitor lead to an error page with the following message:

    The website is unavailable The website at https://www.alle-meine-vorlagen.de/download/wartungsplaner-xlsx/ may be temporarily unavailable or has been permanently moved to a new web address. ERR_HTTP2_PROTOCOL_ERROR
    (translated from Germany with Google Translator)

    https://www.alle-meine-vorlagen.de/download/wartungsplaner-xlsx/ is one of many examples

    Status quo:

    • We went to “settings > Permalinks” and clicked safe
    • We checked with all third Party Plugins deactivated
    • WordPress and Plugins are Up To Date
    • No other plugin is using the slug “download”
    • Changing the slug in “downloads > endpoint” leads to a 404 Page
    • deleted Cache and cookies
    • tried from different devices and networks

    Could you help us solve this problem please?

    Thanks and best regard

    Thomas

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter togemaxxmedia

    (@togemaxxmedia)

    Additional info:

    • We contacted the hoster, with the response that we should talk to you guys
    • Most file sizes vary from 20 kb to 200 kb, the biggest file has 2 Mb
    • PHP 7.4 is installed
    David Wang

    (@blogjunkie)

    I’m experiencing this issue too, although only in the Google Chrome browser. @togemaxxmedia is your site on a Nginx server?

    Thread Starter togemaxxmedia

    (@togemaxxmedia)

    @blogjunkie

    I don’t know much about the server. But we solved the problem yesterday. There where some URLs from the old Hoster left in the database which seemed to cause this issue.

    maybe you have a look there?

    best regards.

    I had the same problem after migrating a site from a VPS to Shared Hosting (at the same hoster) and my solution was putting

    Header set Accept-Ranges none
RequestHeader unset Range

    at the beginning of /.htaccess

    It really seems to have something to do with Nginx, since Domainfactory uses it as a reverse proxy between web server and client.

    Hi could you please explain why these lines fix the problem. It helped us as well, but I would like to know what I am doing.

Viewing 5 replies - 1 through 5 (of 5 total)
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