Download link leads to nothing

Could you post your Downloads > System Info for you?

Sure!

### Begin System Info ###

## Please include this information when posting support requests ##

Multisite:                No

SITE_URL:                 https://www.thecrowned.org
HOME_URL:                 https://www.thecrowned.org

EDD Version:              1.9.4
Upgraded From:            1.8.2.1
WordPress Version:        3.8.1
Permalink Structure:      /%postname%
Active Theme:             Twenty Eleven 1.7

Test Mode Enabled:        No
Ajax Enabled:             Yes
Guest Checkout Enabled:   Yes
Symlinks Enabled:         No

Checkout is:              Valid
Checkout Page:            https://www.thecrowned.org/checkout
Success Page:             https://www.thecrowned.org/purchase-success
Failure Page:
Downloads slug:           /downloads

Taxes Enabled:            No
Taxes After Discounts:    No
Tax Rate:                 0%
Country / State Rates:
Registered Post Stati:    publish, future, draft, pending, private, trash, auto-draft, inherit, closed, spam, orphan, hidden, refunded, failed, revoked, abandoned, active, inactive

Platform:                 Windows
Browser Name:             Chrome
Browser Version:          34.0.1809.0
User Agent String:        Mozilla/5.0 (Windows NT 6.1; WOW
			  64) AppleWebKit/537.36 (KHTML, l
                          ike Gecko) Chrome/34.0.1809.0 Sa
                          fari/537.36

PHP Version:              5.3.28
MySQL Version:            5.5.34-log
Web Server Info:          LiteSpeed

PHP Safe Mode:            No
PHP Memory Limit:         256M
WordPress Memory Limit:   40MB
PHP Upload Max Size:      256M
PHP Post Max Size:        256M
PHP Upload Max Filesize:  256M
PHP Time Limit:           300
PHP Max Input Vars:       3000

WP_DEBUG:                 Disabled

WP Table Prefix:          Length: 3 Status: Acceptable

Show On Front:            posts
Page On Front:             (#0)
Page For Posts:            (#0)

WP Remote Post:           wp_remote_post() works

Session:                  Disabled
Session Name:             PHPSESSID
Cookie Path:              /
Save Path:                /tmp/
Use Cookies:              On
Use Only Cookies:         On

DISPLAY ERRORS:           N/A
FSOCKOPEN:                Your server supports fsockopen.
cURL:                     Your server supports cURL.
SOAP Client:              Your server has the SOAP Client enabled.
SUHOSIN:                  Your server has SUHOSIN installed.

TEMPLATES:

ACTIVE PLUGINS:

Akismet: 2.5.9
All In One SEO Pack: 2.1.2
bbPress: 2.5.3
Comment Reply Notification: 1.4
Contact Form 7: 3.6
Easy Digital Downloads: 1.9.4
EDD PPC addon: 0.9
Google Analytics for WordPress: 4.3.3
Hey It's Flickr!: 1.0
I Make Plugins: 1.2.2
Post Pay Counter: 2.0.7
Post Pay Counter PRO: 2.0
Posts To Do List: 0.9.3
Rel nofollow: 1.0
SEO Friendly Images: 2.7.6
Tweet, Like, Google +1 and Share: 1.7.4
WordPress SEO: 1.4.23
wp-jquery-lightbox: 1.4.5
WP Code Highlight: 1.2.8
WP No Category Base: 1.1.1
WP Page Numbers: 0.5
### End System Info ###

[Moderator Note: Please post log files between backticks or use the code button.]

Thanks. Could you now paste a valid download link for me?

I’ve just made a purchase myself and this is in the purchase notification sent to the administrator: https://www.thecrowned.org/?download_key=d9f75fbcab8805da4529855c949fb991&email=webmaster%40thecrowned.org&file=0&price_id=2&download_id=457&expire=MTM5MTEwODA1Ng%3D%3D

Who’s your host?

It’s https://www.netsons.com. If you need admin access to the blog, there’s no problem for me.

Which hosting plan do you have with them?

It’s just a simple web host with a domain and MySQL, I think That’s all…

There’s more to it than that ??

PHP version,
PHP configuration,
Possible caching mechanisms such as Varnish or Memcached
MYSQL version,
etc.

Can you tell me the hosting plan you have with them? That might help me diagnose the issue better.

I have set up a phpinfo page for you: https://thecrowned.org/info.php ??

I am hosted under a shared plan (https://www.netsons.com/hosting.php, but I fear they don’t have an english page. Anyway, of the three big horizontal boxes, it’s the first on the left). If it may be of any use to you, there a couple of things that come to my mind. I have a plugin who provides file exportation, which works, and also acts as PayPal IPN listener. So header-based download and homepage custom get parameters are working ??

Hope this helps you.

Well I don’t see any known conflicts with your config.

Can you show me what’s in your .htaccess file?

Here it is!

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress

Ok next thing to try. Deactivate all other plugins and switch to the default Twenty Twelve theme. Does doing that make the links work?

That is really something I should have tried in the first place: deactivating all other plugins, I get to download the file. Guess I’ll just reactivate them one by one and see which one is causing the issue! Thanks!

Let me know if you find which plugin it was!