Download link for ebook not showing on the order confirmation email

  • Resolved bcnexperiences

    (@bcnexperiences)


    4 years, 9 months ago

    Ive tried asking for support from WooComerce and they told me that they dont offer support for the free WooComerce plugin!
    I`m selling an ebook through a WP page using WooComerce. In the beginning everything was working fine, buyers would receive an email when their order was processed with the link to download the book. Now this link is not showing in the emails and thus, buyers are not receiving the product! And when I try to send the link for the products, it shows a “403 Forbidden” message that says “Access to this resource on the server is denied!”.
    I tried checking your instructions and the FAQ, I updated the product, re-uploaded the file. Nothing.
    Im starting a new business because I lost my job and my income because of the Corona. With this, my clients wont trust me and I might even get bad reviews.
    Can anyone please help?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter bcnexperiences

    (@bcnexperiences)

    Sorry, I have no idea why the text came ou like this!

    Hi @bcnexperiences,

    We definitely want your customers to be able to access the files after they’ve paid. The first place I would check is in WooCommerce > Settings > Products > Downloadable products screen. Here’s an example of how this can be set up.

    settings

    If you don’t require users to create accounts, make sure the box requiring logging in to download files is not checked. A 403 error indicates that the server is keeping the user from accessing the file because they are forbidden for some reason. They don’t have permission to it at that time.

    Check those settings and see if they line up. If they do and you still have trouble, try changing the download method to “redirect only” and see if it works for you then.

    If you still have trouble let me know. It would also be helpful to have a screenshot of the settings for that page. You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL it gives you in your reply.

    Also, let us know what payment gateway you’re using (PayPal, Stripe, and so on).

    Thanks!

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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