Download link disappeared with latest update

Hi @vinitabansal,

Thanks for contacting us today.

We deeply apologize for any inconveniences, from now on, we do not support the download product link in order table anymore as following WooCommerce workflow.

Please try using “Order item download” element instead https://tppr.me/pL8R9

Hope that clears you concern, please let us know if you need any further help.

Many thanks!

Mia

Thanks for your prompt reply. Is “order item download” a new element introduced in the latest update that didn’t exist earlier?

Also, please clarify if order item download has all the functionality of order item with additional download link.

Thanks,

Vinita

Hello Vinita,

Thanks for your quick response.

We support that element long time ago, please give it a try.

Here is how it looks https://tppr.me/cyf82l

Best regards,

Mia

Hi,

Order item download option isn’t showing in the previous version. 3.4.2 only shows order_download option.

Also, please check the link you have shared. It’s about some login page.

Thanks,

Vinita

Hello Vinita,

I’m sorry, can you check it again?

https://tppr.me/fHjfqo

Hi,

Please clarify the following:

1. Is there a way to disable product expiry information? All my products are available for lifetime.
2. Does product column refer to name of the product and download column refers to the link to download the product?
3. Even when product hyperlinks option is off under settings, it keeps showing hyperlink for name under product column. Please confirm this.

Thanks,

Vinita

Hello Vinita,

1. Please add the following CSS to hide product expiry information

.yaymail_builder_table_item_download thead tr th:nth-child(2), .yaymail_builder_table_item_download tfoot tr td:nth-child(2){ display : none !important; }

2. Product column is display name and link to product page and download column is link to download file.

3. Product hyperlinks setting only works with Product Item table, it does not work with Order Item Download Element.

Hope that clears your concerns.

Many thanks!

Mia

Thank you Mia. I am going to test it this week and get back to you to confirm.

Hello Vinita,

Sure, please get back to us if you need any further help as well.

Hi Mia,

Just wanted to update that I have upgraded to the latest version again and everything is working fine now.

One request: In the last version, download link was removed from order component and added to order download component. We were using order component in our emails and this change broke the functionality (customers stopped getting download links for products they purchased). Kindly note: order download option did not exist in the previous versions.

Ideally, functionality should be made backwards compatible.

Thanks for all your help,

Vinita

Hi Vinita,

Thanks for your feedback!

As we explained above that we have changed our workflow, which follows to WooCommerce.

The download product link in order table no longer exist, you should use “Order item download” element?to achieve it.

Once again, we sincerely apologise for this, hope you understand.

If you have any further questions, please do not hesitate to contact us.

Best regards,

Mia